Mani Kumar
Certified Product Manager with ~8 years of experience in Customer Experience improvement, Program Management & Process Excellence across... | Bengaluru, Karnataka, India
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Mani Kumar’s Emails ma****@ol****.com
Mani Kumar’s Phone Numbers No phone number available.
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Mani Kumar’s Location Bengaluru, Karnataka, India
Mani Kumar’s Expertise Certified Product Manager with ~8 years of experience in Customer Experience improvement, Program Management & Process Excellence across various domains such as retail, e-commerce, transportation, and mining. Successfully designed and executed SOPs, CRM systems, automation services, UI redesigns, and data analysis projects that have resulted in improved customer experience, reduced costs, increased revenue, and enhanced quality. Managed multiple stakeholders such as clients, vendors, teams, and users to ensure smooth delivery and alignment of expectations. Some of the products or features that worked on or contributed to are: - IVR and Chat bot automation services for customers at Udaan - Driver Onboarding UI and communications for Australia and New Zealand markets at Ola - Reverse logistics control tower team at Udaan Feel free to contact me on [email protected]
Mani Kumar’s Current Industry Reliance Retail
Mani
Kumar’s Prior Industry
International Advanced Research Centre For Powder Metallurgy And New Materials
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Cyient
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Foodpanda
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Ola
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Udaan Com
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The Product Folks
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Reliance Retail
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Work Experience
Reliance Retail
Senior Performance Manager
Thu Dec 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
The Product Folks
Product Learner
Thu Sep 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Udaan Com
Associate Manager - Process Excellence & Design
Fri May 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Ola
Process Excellence Manager
Fri Nov 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri May 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Ola
Program Manager
Mon Apr 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Nov 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Foodpanda
Project Manager
Thu Mar 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Apr 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Cyient
Design Engineer
Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon May 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
International Advanced Research Centre For Powder Metallurgy And New Materials
Summer Research Associate
Wed May 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Mani Kumar Email Addresses
FAQ About Mani Kumar
-
Mani Kumar is located at
Bengaluru, Karnataka, India -
Mani Kumar is a
Certified Product Manager with ~8 years of experience in Customer Experience improvement, Program Management & Process Excellence across various domains such as retail, e-commerce, transportation, and mining. Successfully designed and executed SOPs, CRM systems, automation services, UI redesigns, and data analysis projects that have resulted in improved customer experience, reduced costs, increased revenue, and enhanced quality. Managed multiple stakeholders such as clients, vendors, teams, and users to ensure smooth delivery and alignment of expectations. Some of the products or features that worked on or contributed to are: - IVR and Chat bot automation services for customers at Udaan - Driver Onboarding UI and communications for Australia and New Zealand markets at Ola - Reverse logistics control tower team at Udaan Feel free to contact me on [email protected] Reliance Retail -
Mani Kumar currently works in the
Reliance Retail -
Mani Kumar specializes in
Certified Product Manager with ~8 years of experience in Customer Experience improvement, Program Management & Process Excellence across various domains such as retail, e-commerce, transportation, and mining. Successfully designed and executed SOPs, CRM systems, automation services, UI redesigns, and data analysis projects that have resulted in improved customer experience, reduced costs, increased revenue, and enhanced quality. Managed multiple stakeholders such as clients, vendors, teams, and users to ensure smooth delivery and alignment of expectations. Some of the products or features that worked on or contributed to are: - IVR and Chat bot automation services for customers at Udaan - Driver Onboarding UI and communications for Australia and New Zealand markets at Ola - Reverse logistics control tower team at Udaan Feel free to contact me on [email protected] -
Mani Kumar speaks the following languages:
No languages available. -
Mani Kumar has prior experience in the following industries:
The Product Folks , Udaan Com , Ola , Ola , Foodpanda , Cyient , International Advanced Research Centre For Powder Metallurgy And New Materials -
Mani Kumar has the following professional experience:
Reliance Retail , The Product Folks , Udaan Com , Ola , Ola , Foodpanda , Cyient , International Advanced Research Centre For Powder Metallurgy And New Materials . -
You can view Mani Kumar’s
LinkedIn profile at LinkedIn URL. -
Mani Kumar’s work email addresses are
[email protected] . -
Mani Kumar works at
Reliance Retail
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