Marc Picione

FAQ About Marc Picione

• What is Marc Picione's address?

  Marc Picione is located at
  Columbus, Ohio, United States

• What is Marc Picione's job title?

  Marc Picione is a
  Having worked as both a Senior Manager of Customer Experience and Call Center Manager, Marc has an extensive understanding of the typical customer journey and a strong aptitude for empathizing with it. He has leveraged this experience to support teams of up to 20 front-line representatives in call or chat environments, and to uncover customer-centric insights to address emerging needs in his CX roles. His latest primary focuses were performing research and analysis allowing him to clearly articulate the customer experience to necessary stakeholders, making data-driven recommendations to guide the creation of an IBM Watson-based voice bot, and collaborating with the UX team and other peers to influence decision-making as it relates to defining impactful customer experiences. Marc has worked in the pharmaceutical, healthcare, and wireless telecommunication industries in management, operations, and quality assurance roles. He is known as an analytical, detail-oriented leader and is highly regarded for critical thinking, coaching, his ability to listen, and teamwork. He understands the big picture, aligns his team with the company vision, and pushes himself and others to improve daily. Marc holds a Bachelor of Arts in Business Administration with a Management concentration, a CyberSecurity Certificate from Case Western Reserve University, and a NanoDegree in Business Analytics from Udacity. He continues to develop his professional skills through online learning, certification programs, and completing projects in his spare time. His core proficiencies include Microsoft Office, Google G-Suite, Adobe Photoshop, Tableau, Miro, Change Management, Team Building, Design Thinking, Emotional Intelligence, Data Analysis, Project Management, Time Management, and Process Improvement. When not at work, Marc enjoys spending time with his family, travel, photography, astronomy, plane spotting, and serving his community on the Board of Directors for the Jefferson Run Recreation Association. Charter Communications

• What industry does Marc Picione currently work in?

  Marc Picione currently works in the
  Charter Communications

• What is Marc Picione's area of expertise?

  Marc Picione specializes in
  Having worked as both a Senior Manager of Customer Experience and Call Center Manager, Marc has an extensive understanding of the typical customer journey and a strong aptitude for empathizing with it. He has leveraged this experience to support teams of up to 20 front-line representatives in call or chat environments, and to uncover customer-centric insights to address emerging needs in his CX roles. His latest primary focuses were performing research and analysis allowing him to clearly articulate the customer experience to necessary stakeholders, making data-driven recommendations to guide the creation of an IBM Watson-based voice bot, and collaborating with the UX team and other peers to influence decision-making as it relates to defining impactful customer experiences. Marc has worked in the pharmaceutical, healthcare, and wireless telecommunication industries in management, operations, and quality assurance roles. He is known as an analytical, detail-oriented leader and is highly regarded for critical thinking, coaching, his ability to listen, and teamwork. He understands the big picture, aligns his team with the company vision, and pushes himself and others to improve daily. Marc holds a Bachelor of Arts in Business Administration with a Management concentration, a CyberSecurity Certificate from Case Western Reserve University, and a NanoDegree in Business Analytics from Udacity. He continues to develop his professional skills through online learning, certification programs, and completing projects in his spare time. His core proficiencies include Microsoft Office, Google G-Suite, Adobe Photoshop, Tableau, Miro, Change Management, Team Building, Design Thinking, Emotional Intelligence, Data Analysis, Project Management, Time Management, and Process Improvement. When not at work, Marc enjoys spending time with his family, travel, photography, astronomy, plane spotting, and serving his community on the Board of Directors for the Jefferson Run Recreation Association.

• Which languages does Marc Picione speak? 

  Marc Picione speaks the following languages:
  No languages available.

• Which industries has Marc Picione previously worked in?   

  Marc Picione has prior experience in the following industries:
  Cvs Health , Ohio Department Of Health , Prescription Hope , Verizon Wireless , Verizon Wireless , Verizon Wireless , Verizon , Verizon , Verizon , Verizon , Yahoo , Sprint , Sprint , Sprint , Office Depot , Sun Television And Appliance

• What is Marc Picione’s work experience?  

  Marc Picione has the following professional experience:
  Charter Communications , Cvs Health , Ohio Department Of Health , Prescription Hope , Verizon Wireless , Verizon Wireless , Verizon Wireless , Verizon , Verizon , Verizon , Verizon , Yahoo , Sprint , Sprint , Sprint , Office Depot , Sun Television And Appliance .

• How can I find Marc Picione on LinkedIn?  

  You can view Marc Picione’s
  LinkedIn profile at LinkedIn URL.

• What are Marc Picione’s work email addresses?  

  Marc Picione’s work email addresses are
  [email protected] .

• What company does Marc Picione work for?  

  Marc Picione works at
  Charter Communications