
Marcela Lay
BIO An agent of change, Marcela Lay is a distinguished Product and Experience executive renowned for her proven success... | Atlanta, Georgia, United States
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Marcela Lay’s Location Atlanta, Georgia, United States
Marcela Lay’s Expertise BIO An agent of change, Marcela Lay is a distinguished Product and Experience executive renowned for her proven success in collaborating with startups and Fortune 500 brands spanning diverse industries. Marcela's extensive background enables her to offer a comprehensive understanding of the digital landscape, from formulating product strategy and conceptualization to steering agile product development and implementing the measurement and iteration of impactful solutions. As a trusted advisor to her clients, Marcela seamlessly integrates a robust Design Thinking approach and a background in process optimization, leading cross-disciplinary teams to deliver transformative digital solutions that propel business growth in an evolving, and uncertain environment. As an executive, Marcela champions growth, operational excellence, and strategic planning. Her leadership style emphasizes people-centricity and fostering a culture that embraces innovation and change. Her unwavering commitment to delivering tangible results, driving sustainable growth, and empowering the next generation of leaders solidifies her position as an exemplary leader who consistently blends innovation, strategic thinking, and a genuine desire for positive change. Speaking engagements: HIMSS, Experience Design, Women - Future, and CX Talks. AWARDS: - Women of Inspiration Authentic Leader Award winner - Campaign US 40 over 40 award winner - Stevie Award Winner for Maverick of the Year - Stevie Award Winner for Women-run Workplace - Women Worth Watching Award Winner RECENT ACCOMPLISHMENTS: - Successfully transformed a technical production vendor into an E2E digital product innovation agency and trusted advisor to enterprise-level clients - Successfully grew and managed a 70M company P&L with 65% growth YoY - Increased revenue by 190% - Changed status quo for a technology company headquartered in Silicon Valley (46% women) - 2022 YML Customer Experience Agency of the Year by Ad Age SPECIALTIES: • Digital transformation • Product Strategy, life cycle management, and agile development • Customer Experience vision & strategy • Market analysis and trend identification • Human-centered approach • Design thinking methodology • Data-driven decision making • Business strategy & execution • Growth, Operations management & process improvement • Global Cross-functional team leadership and collaboration • Strategic planning • OKR/ KPI definition and governance • Problem-Solving • P/L management • Change methodologies (ADKAR, Value Stream Portfolio Management, and Lean Governance Model.)
Marcela Lay’s Current Industry Avanade
Marcela
Lay’s Prior Industry
Zyman
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Studiocom
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360i
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Iq Agency
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Razorfish
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Huge
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Y Media Labs
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Together Digital
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International Academy Of Digital Arts And Sciences
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Yml
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Avanade
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Work Experience

Avanade
Head of Avanade X, South Region
Thu Jun 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Avanade
Head of Customer Experience Practice, South Region
Thu Jun 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Yml
SVP, US Head of Client & Product Strategy
Thu Apr 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Y Media Labs
VP, US Head of Client & Product Strategy
Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Apr 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
International Academy Of Digital Arts And Sciences
Webby's Judge
Wed Jan 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Together Digital
President of the Board (City Champion) - Founding Member of the Atlanta Chapter
Wed May 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Y Media Labs
VP, CX & Head of ATL
Wed Aug 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Y Media Labs
Senior Director of CX and Product
Thu Jun 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Huge
Group Engagement Director
Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Huge
Engagement Director
Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Razorfish
Account Product Director
Sat Oct 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jun 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Iq Agency
Director of Product Management
Mon Nov 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
360i
Account Supervisor
Sun Nov 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Studiocom
Account Supervisor
Thu Mar 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Studiocom
Sr. Product & Project Manager
Sat Oct 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Zyman
Project Manager
Thu Apr 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)