Marcus Geter

FAQ About Marcus Geter

• What is Marcus Geter's address?

  Marcus Geter is located at
  United States

• What is Marcus Geter's job title?

  Marcus Geter is a
  Collected on credit card accounts by taking incoming and outgoing calls Expert in negotiations of settlements, securing payments, and payment arrangements Identify, research, and resolve customer account related inquiries using several complex computer systems Received 2009 award for most dollars collected in the Delaware site Used payment program i.e. settlements, hardships and Short term to come to a mutual agreement on paying their credit card debt Worked the hardest stage in the Bank post charge off accounts stage6/7 180-220 days past due Researched and skipped customers to find information that pertain to resolving the account Used expert negotiations to resolve all the delinquency I could. Promoted to floor supervisor Answering and servicing of inbound calls from customers about tax related issues, and assisted with the sales and concerns of bank products offered Contacted employers to verify tax payers’ W-2 Provided assistance with escalated customer concerns. Volunteered and worked summer programs for church. In the summer of 1999 I won the worker of the summer award from the state of Delaware. Assisted in administrative duties such as tending to the cash register, answering phones received and sent mail, help create newsletters, and some bookkeeping. I sold Christian books and Albums I handled all of the churches paperwork. For example the members documentation or the marketing items that were sent out. I had to scan in the hard copy of the bookkeeping paperwork in to the computer. • Generating and sending (mail/email) invoices • Following up on past due invoices • Working with operations and sales, developing customer relationships to help collect on large accounts • Prepare and present weekly AR progress to upper management • Deposit, process and apply payments • Various administrative duties including general office duties, projects & tasks as needed • Answer Customer phone calls regarding payment and invoice questions • Filing and recordkeeping. • Floor leader for account receivable team • Handle all adjustments to accounts • Handle special billing for customers • Handle and complete all credit request • Process all discontinued accounts • Work closely with the finance director on projects • Wrote SOP for all finance positions • Worked on committee for the company’s initiatives • Handle all bank, check and credit card reconciliations • Handle all escalated calls and issues • Took payments and collected on accounts when needed • Prepared and mailed all statements • Train associates through call listening and account reviews. • I collect on credit card accounts that are 5 – 60 days past due • I am a team leader who helps develop the negotiations skills of my peers • I take escalated calls and handle priority accounts.• Responsible for the maintenance of existing accounts (in response to customer/school (borrowers, cosigners, schools, lenders, guarantors and credit bureaus) inquiries submitted via letter, phone, email, or internal research requests. • Research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing and origination guidelines. • Focused on: Financial Adjustments (payment posting, payment allocations, reapplications, ACH transmissions, Auto-Debit, check returns, fee billing, fee reversals, principal/interest adjustments, loan repurchases). Customer Communications (name changes, address changes, responding to customer inquiries via email, system letters or manually drafted letters). • Answer incoming calls and provide excellent customer service and accurate information.• To acquire detailed understanding of the settlement process and causes for receivables and payables handled by the dept. Facilitate efficient processing. Settle trades within the required deadlines. • Report the open receivables and payables to the respective Middle offices with information to make the cause and required action for resolution self-evident to the Sales Associates as well as the clients. Work closely with the Finance Desk to ensure Rehypothications/Funding are resolved on Settlement Date. Ensure escalation procedures are followed. Ensure accuracy in reporting. I am a credit analyst who reviews new business card applications Reviews customers personal and business credit report I make judgmental decisions on how credit worthy customers are I also ask probing questions about income and their business. I had to pass a panel of credit experts before getting my lending authority.I work with customers who are experiencing hardships in their life which caused them to fall behind on their mortgage I try to find options through possible re-payment plans of past due mortgage or apply the home owner for a loan modification If the home owner no longer wants to keep the property I apply them for a short sale or deed in lieu depending on the listing of the property I collect all the necessary documents needed for them to apply to either one of the programs then I personally check the paperwork for errors or inconsistencies. I scan all files in to the computer while speaking to the homeowner and or the agent I update all pertinent information that I received from them into their files. Once I am fully satisfied that I have all I need to apply them then I submit their application for a workout program I make outbound and receive inbound calls I work diligently to stay with in quality guidelines Bank of America 05/11 – 12/12. Worked to mitigate loss on each home that was sold Worked directly with agent, and investors to short sale homes Utilize expert negotiation skill to receive the required approvals Spoke with agents and investors via phone and email Worked with equator, AS400, LPS, Home saver, iportal and Reo tools to postpone foreclosure and seek approvals Utilize excel to create spread sheet to track my inventory and to stay current with the many changes in the company policies Was graded on the quality on my loans before they were approved Took many customer service courses to learn how to give excellent customer service to our customers I am one of the leaders and top performers on my team I was recognized as a quarterly business leader I was recognized for setting a record in the month of October 2012 with 49 short sale approvals I worked with ports with over 100 short sales deals and never missed my monthly goal I handled call from agents and home owners on a daily basis I received about 180 inbounds call per month and handled them all I worked as a right hand man to my boss and helped other team members get to their monthly goals and to meet business metrics that they were trending behind in I received documents from homeowners and agents that I had to scan into our systems. I also had information that I needed to get form them over the phone to try to make the program work for them. I was judged on the quality of the conversations that I had with our home owners and the paperwork that I gathered.Provided collections servicing on probate and arbitrations accounts by incoming and outgoing calls. Provided third party collections on accounts seriously past due Conferred with customer by telephone in attempt to determine reason for overdue payment, and maintained computerized record customer account information Filed claims on estates Work closely with probate Attorney to collect on the estate Made arbitrary calls to probate courts in regards to estates and Attorneys. Assisted and served residents with healthy meal choices Assisted in meal preparation Provided light cleaning duties such as clearing and cleaning tables and dishes. Unlimited Technology

• What industry does Marcus Geter currently work in?

  Marcus Geter currently works in the
  Unlimited Technology

• What is Marcus Geter's area of expertise?

  Marcus Geter specializes in
  Collected on credit card accounts by taking incoming and outgoing calls Expert in negotiations of settlements, securing payments, and payment arrangements Identify, research, and resolve customer account related inquiries using several complex computer systems Received 2009 award for most dollars collected in the Delaware site Used payment program i.e. settlements, hardships and Short term to come to a mutual agreement on paying their credit card debt Worked the hardest stage in the Bank post charge off accounts stage6/7 180-220 days past due Researched and skipped customers to find information that pertain to resolving the account Used expert negotiations to resolve all the delinquency I could. Promoted to floor supervisor Answering and servicing of inbound calls from customers about tax related issues, and assisted with the sales and concerns of bank products offered Contacted employers to verify tax payers’ W-2 Provided assistance with escalated customer concerns. Volunteered and worked summer programs for church. In the summer of 1999 I won the worker of the summer award from the state of Delaware. Assisted in administrative duties such as tending to the cash register, answering phones received and sent mail, help create newsletters, and some bookkeeping. I sold Christian books and Albums I handled all of the churches paperwork. For example the members documentation or the marketing items that were sent out. I had to scan in the hard copy of the bookkeeping paperwork in to the computer. • Generating and sending (mail/email) invoices • Following up on past due invoices • Working with operations and sales, developing customer relationships to help collect on large accounts • Prepare and present weekly AR progress to upper management • Deposit, process and apply payments • Various administrative duties including general office duties, projects & tasks as needed • Answer Customer phone calls regarding payment and invoice questions • Filing and recordkeeping. • Floor leader for account receivable team • Handle all adjustments to accounts • Handle special billing for customers • Handle and complete all credit request • Process all discontinued accounts • Work closely with the finance director on projects • Wrote SOP for all finance positions • Worked on committee for the company’s initiatives • Handle all bank, check and credit card reconciliations • Handle all escalated calls and issues • Took payments and collected on accounts when needed • Prepared and mailed all statements • Train associates through call listening and account reviews. • I collect on credit card accounts that are 5 – 60 days past due • I am a team leader who helps develop the negotiations skills of my peers • I take escalated calls and handle priority accounts.• Responsible for the maintenance of existing accounts (in response to customer/school (borrowers, cosigners, schools, lenders, guarantors and credit bureaus) inquiries submitted via letter, phone, email, or internal research requests. • Research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing and origination guidelines. • Focused on: Financial Adjustments (payment posting, payment allocations, reapplications, ACH transmissions, Auto-Debit, check returns, fee billing, fee reversals, principal/interest adjustments, loan repurchases). Customer Communications (name changes, address changes, responding to customer inquiries via email, system letters or manually drafted letters). • Answer incoming calls and provide excellent customer service and accurate information.• To acquire detailed understanding of the settlement process and causes for receivables and payables handled by the dept. Facilitate efficient processing. Settle trades within the required deadlines. • Report the open receivables and payables to the respective Middle offices with information to make the cause and required action for resolution self-evident to the Sales Associates as well as the clients. Work closely with the Finance Desk to ensure Rehypothications/Funding are resolved on Settlement Date. Ensure escalation procedures are followed. Ensure accuracy in reporting. I am a credit analyst who reviews new business card applications Reviews customers personal and business credit report I make judgmental decisions on how credit worthy customers are I also ask probing questions about income and their business. I had to pass a panel of credit experts before getting my lending authority.I work with customers who are experiencing hardships in their life which caused them to fall behind on their mortgage I try to find options through possible re-payment plans of past due mortgage or apply the home owner for a loan modification If the home owner no longer wants to keep the property I apply them for a short sale or deed in lieu depending on the listing of the property I collect all the necessary documents needed for them to apply to either one of the programs then I personally check the paperwork for errors or inconsistencies. I scan all files in to the computer while speaking to the homeowner and or the agent I update all pertinent information that I received from them into their files. Once I am fully satisfied that I have all I need to apply them then I submit their application for a workout program I make outbound and receive inbound calls I work diligently to stay with in quality guidelines Bank of America 05/11 – 12/12. Worked to mitigate loss on each home that was sold Worked directly with agent, and investors to short sale homes Utilize expert negotiation skill to receive the required approvals Spoke with agents and investors via phone and email Worked with equator, AS400, LPS, Home saver, iportal and Reo tools to postpone foreclosure and seek approvals Utilize excel to create spread sheet to track my inventory and to stay current with the many changes in the company policies Was graded on the quality on my loans before they were approved Took many customer service courses to learn how to give excellent customer service to our customers I am one of the leaders and top performers on my team I was recognized as a quarterly business leader I was recognized for setting a record in the month of October 2012 with 49 short sale approvals I worked with ports with over 100 short sales deals and never missed my monthly goal I handled call from agents and home owners on a daily basis I received about 180 inbounds call per month and handled them all I worked as a right hand man to my boss and helped other team members get to their monthly goals and to meet business metrics that they were trending behind in I received documents from homeowners and agents that I had to scan into our systems. I also had information that I needed to get form them over the phone to try to make the program work for them. I was judged on the quality of the conversations that I had with our home owners and the paperwork that I gathered.Provided collections servicing on probate and arbitrations accounts by incoming and outgoing calls. Provided third party collections on accounts seriously past due Conferred with customer by telephone in attempt to determine reason for overdue payment, and maintained computerized record customer account information Filed claims on estates Work closely with probate Attorney to collect on the estate Made arbitrary calls to probate courts in regards to estates and Attorneys. Assisted and served residents with healthy meal choices Assisted in meal preparation Provided light cleaning duties such as clearing and cleaning tables and dishes.

• Which languages does Marcus Geter speak? 

  Marcus Geter speaks the following languages:
  No languages available.

• Which industries has Marcus Geter previously worked in?   

  Marcus Geter has prior experience in the following industries:
  Nixon Uniform Service , Bank Of America , Sallie Mae , Citi , Jpmorgan Chase , Capital One , Bank Of America , Barclays Bank Delaware , Phillips And Cohen Associates , Superior Staffinghsbc , Windsor Place Consulting , Wilmington Christian Center Church

• What is Marcus Geter’s work experience?  

  Marcus Geter has the following professional experience:
  Unlimited Technology , Nixon Uniform Service , Bank Of America , Sallie Mae , Citi , Jpmorgan Chase , Capital One , Bank Of America , Barclays Bank Delaware , Phillips And Cohen Associates , Superior Staffinghsbc , Windsor Place Consulting , Wilmington Christian Center Church .

• How can I find Marcus Geter on LinkedIn?  

  You can view Marcus Geter’s
  LinkedIn profile at LinkedIn URL.

• What are Marcus Geter’s work email addresses?  

  Marcus Geter’s work email addresses are
  [email protected] .

• What company does Marcus Geter work for?  

  Marcus Geter works at
  Unlimited Technology