Maree Macrae

FAQ About Maree Macrae

• What is Maree Macrae's address?

  Maree Macrae is located at
  Tain, Highland, United Kingdom

• What is Maree Macrae's job title?

  Maree Macrae is a
  Experienced Business Analyst/Change Manager with over 15 years of expertise in driving Business Change and Transformation initiatives. A results-oriented professional adept at identifying and resolving business inefficiencies to enhance overall business practices. Known for strategic thinking and utilizing data analysis to inform decision-making on critical business requirements. Proven track record in successfully tackling large-scale challenges, prioritizing organizational efficiency, and elevating customer experience. Skilled in process mapping from 'As Is' to 'To Be' and delivering end-to-end implementation of new technologies. Highly organized, articulate, and adept at managing stakeholders effectively. Key Highlights  Consistently maximized operational efficiency through design and improvement of new business processes and simplified customer experience.  Created solution design for migration of circa 2 million customers email accounts to Office 365 resulting in an improved customer experience by simplifying customer self serve set up, improving operational support processes, thereby reducing operational effort to support customers long term leading to a simple Customer Experience and long term cost savings through reduced calls  Created Solution Design and Operational processes to support customer VoiP migration which led to 25% uplift in projected sales through creating simple and effective processes Gained Six Sigma Green Belt APMG Change Practitioner APMG Agile Change Agent Key Areas of Expertise Change Management, Solution Design, Customer Experience Design, Stakeholder Management, Requirement Gathering, Data Analysis, Process Mapping, Process Improvement, User Acceptance Testing, Training, Business Readiness, Incident Management, Problem Solving, Resource Planning, Benefits Measurement Albyn Housing Society

• What industry does Maree Macrae currently work in?

  Maree Macrae currently works in the
  Albyn Housing Society

• What is Maree Macrae's area of expertise?

  Maree Macrae specializes in
  Experienced Business Analyst/Change Manager with over 15 years of expertise in driving Business Change and Transformation initiatives. A results-oriented professional adept at identifying and resolving business inefficiencies to enhance overall business practices. Known for strategic thinking and utilizing data analysis to inform decision-making on critical business requirements. Proven track record in successfully tackling large-scale challenges, prioritizing organizational efficiency, and elevating customer experience. Skilled in process mapping from 'As Is' to 'To Be' and delivering end-to-end implementation of new technologies. Highly organized, articulate, and adept at managing stakeholders effectively. Key Highlights  Consistently maximized operational efficiency through design and improvement of new business processes and simplified customer experience.  Created solution design for migration of circa 2 million customers email accounts to Office 365 resulting in an improved customer experience by simplifying customer self serve set up, improving operational support processes, thereby reducing operational effort to support customers long term leading to a simple Customer Experience and long term cost savings through reduced calls  Created Solution Design and Operational processes to support customer VoiP migration which led to 25% uplift in projected sales through creating simple and effective processes Gained Six Sigma Green Belt APMG Change Practitioner APMG Agile Change Agent Key Areas of Expertise Change Management, Solution Design, Customer Experience Design, Stakeholder Management, Requirement Gathering, Data Analysis, Process Mapping, Process Improvement, User Acceptance Testing, Training, Business Readiness, Incident Management, Problem Solving, Resource Planning, Benefits Measurement

• Which languages does Maree Macrae speak? 

  Maree Macrae speaks the following languages:
  No languages available.

• Which industries has Maree Macrae previously worked in?   

  Maree Macrae has prior experience in the following industries:
  British Telecommunications

• What is Maree Macrae’s work experience?  

  Maree Macrae has the following professional experience:
  Albyn Housing Society , British Telecommunications .

• How can I find Maree Macrae on LinkedIn?  

  You can view Maree Macrae’s
  LinkedIn profile at LinkedIn URL.

• What are Maree Macrae’s work email addresses?  

  Maree Macrae’s work email addresses are
  [email protected] .

• What company does Maree Macrae work for?  

  Maree Macrae works at
  Albyn Housing Society