
Mariana Felix
I am a driven professional with a robust background in Information Technology. Having dedicated the past 3 years... | Sydney, Sydney, Australia
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Mariana Felix’s Emails mf****@ly****.com
Mariana Felix’s Phone Numbers 6129734****
Social Media
Mariana Felix’s Location Sydney, Sydney, Australia
Mariana Felix’s Expertise I am a driven professional with a robust background in Information Technology. Having dedicated the past 3 years to studying in Australia and 1.5 years in Brazil, I am deeply passionate about IT and possess extensive expertise in Customer Service. I embarked on my career journey as a Customer Service Analyst, providing comprehensive support for hardware and software issues within iOS Systems. This role encompassed tasks such as verifying and initiating technical repair cases, troubleshooting ID accounts, and configuring/supporting client smartphones remotely. My approach to problem-solving is grounded in critical thinking, which I apply to data analysis and creative idea generation. I actively contribute to process enhancements in my daily responsibilities, consistently seeking opportunities for improvement. My forte lies in adapting to dynamic scenarios and collaboratively guiding teams toward efficient issue resolution. Thriving in fast-paced environments, I excel at time management and prioritization. I meticulously categorize tasks and closely monitor priorities to ensure project deadlines are met. My strategic orientation drives me to align objectives with available resources, always mindful of achieving optimal outcomes within designated timeframes. Proficient in an array of technical skills, I am adept with Microsoft Office, Salesforce, Python, Java, SQL, Amazon Web Services, Linux, Tableau, and Power BI. Furthermore, I am fluent in both English and Portuguese, enabling effective communication across diverse contexts.
Mariana Felix’s Current Industry Quality Express
Mariana
Felix’s Prior Industry
Affiliated Computer Services
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Associacao Mutua De Beneficios
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Manzano Pneumaticos
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Lead Cleaning Services
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Lynch
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Quality Express
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Work Experience

Quality Express
Customer Service Analyst
Mon Aug 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Lynch
Merchandise Analyst
Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Lead Cleaning Services
Operations Manager
Fri Sep 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Manzano Pneumaticos
Administrative Assistant
Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Associacao Mutua De Beneficios
Claims Analyst
Mon Dec 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Affiliated Computer Services
Jr Bilingual Customer Service Analyst
Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Nov 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)