Mariusz Ziemiecki
Call Center area skills: - Genesys Pure Cloud knowledge - ability to build GVP applications (Voice XML) - very good... | Warsaw, Warsaw, Poland
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Mariusz Ziemiecki’s Emails ma****@gl****.ntt
Mariusz Ziemiecki’s Phone Numbers No phone number available.
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Mariusz Ziemiecki’s Location Warsaw, Warsaw, Poland
Mariusz Ziemiecki’s Expertise Call Center area skills: - Genesys Pure Cloud knowledge - ability to build GVP applications (Voice XML) - very good knowledge of ICT environment and Call Center / Contact Center systems works in financial and insurance areas - managing, development and maintains: Genesy systems in terms of Inbound and Outbound (CME, GA, GAX, OCM, IRD, SCI, CCPulse, DMA) and Genesys Infomart; call recording systems NICE 8.9 and NICE Perform; PBX Alcatel 4400; system of data visualization - Symon; work time management systems InVision and Genesys WFM; call recording system Comprec; Polycom video conference systems (HDX 8000, RSS2000, VMC1000, RMX2000) -ability to build IRD & GVP call routing strategies (Eclipse) - coordination and participation in IT projects like for e.g.: migration Genesys Framework from 7.6 to 8.1 version, migration Genesys components from 8.1 to 8.5 version, Aviva investment TV, replacement of Comprec voice recording, headquarter and Call Center migration to different office, migration Call Center from Nortel CS1000 to Avaya Aura.
Mariusz Ziemiecki’s Current Industry Ntt
Mariusz
Ziemiecki’s Prior Industry
Aviva
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Elavon Financial Services
|
Ntt
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Work Experience
Ntt
Genesys Architect
Sat May 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Elavon Financial Services
Genesys Support Specialist
Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Apr 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Aviva
Administrator Contact Center
Thu Mar 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Sep 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Aviva
Coordinator of IT Help Desk team
Wed Oct 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Aviva
PC conservator
Tue May 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Mariusz Ziemiecki Email Addresses
FAQ About Mariusz Ziemiecki
-
Mariusz Ziemiecki is located at
Warsaw, Warsaw, Poland -
Mariusz Ziemiecki is a
Call Center area skills: - Genesys Pure Cloud knowledge - ability to build GVP applications (Voice XML) - very good knowledge of ICT environment and Call Center / Contact Center systems works in financial and insurance areas - managing, development and maintains: Genesy systems in terms of Inbound and Outbound (CME, GA, GAX, OCM, IRD, SCI, CCPulse, DMA) and Genesys Infomart; call recording systems NICE 8.9 and NICE Perform; PBX Alcatel 4400; system of data visualization - Symon; work time management systems InVision and Genesys WFM; call recording system Comprec; Polycom video conference systems (HDX 8000, RSS2000, VMC1000, RMX2000) -ability to build IRD & GVP call routing strategies (Eclipse) - coordination and participation in IT projects like for e.g.: migration Genesys Framework from 7.6 to 8.1 version, migration Genesys components from 8.1 to 8.5 version, Aviva investment TV, replacement of Comprec voice recording, headquarter and Call Center migration to different office, migration Call Center from Nortel CS1000 to Avaya Aura. Ntt -
Mariusz Ziemiecki currently works in the
Ntt -
Mariusz Ziemiecki specializes in
Call Center area skills: - Genesys Pure Cloud knowledge - ability to build GVP applications (Voice XML) - very good knowledge of ICT environment and Call Center / Contact Center systems works in financial and insurance areas - managing, development and maintains: Genesy systems in terms of Inbound and Outbound (CME, GA, GAX, OCM, IRD, SCI, CCPulse, DMA) and Genesys Infomart; call recording systems NICE 8.9 and NICE Perform; PBX Alcatel 4400; system of data visualization - Symon; work time management systems InVision and Genesys WFM; call recording system Comprec; Polycom video conference systems (HDX 8000, RSS2000, VMC1000, RMX2000) -ability to build IRD & GVP call routing strategies (Eclipse) - coordination and participation in IT projects like for e.g.: migration Genesys Framework from 7.6 to 8.1 version, migration Genesys components from 8.1 to 8.5 version, Aviva investment TV, replacement of Comprec voice recording, headquarter and Call Center migration to different office, migration Call Center from Nortel CS1000 to Avaya Aura. -
Mariusz Ziemiecki speaks the following languages:
No languages available. -
Mariusz Ziemiecki has prior experience in the following industries:
Elavon Financial Services , Aviva , Aviva , Aviva -
Mariusz Ziemiecki has the following professional experience:
Ntt , Elavon Financial Services , Aviva , Aviva , Aviva . -
You can view Mariusz Ziemiecki’s
LinkedIn profile at LinkedIn URL. -
Mariusz Ziemiecki’s work email addresses are
[email protected] . -
Mariusz Ziemiecki works at
Ntt
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