
Mark Luffman
I have worked in the technology industry for over thirty years. I have experience managing technical and business... | Bristol, England, United Kingdom
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Mark Luffman’s Emails ma****@ii****.co
Mark Luffman’s Phone Numbers No phone number available.
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Mark Luffman’s Location Bristol, England, United Kingdom
Mark Luffman’s Expertise I have worked in the technology industry for over thirty years. I have experience managing technical and business functions as a customer, in support & design areas and also providing support on behalf of numerous leading technology suppliers. With a focus on all elements of call centre services, I am attuned to the complete range of end-to-end technologies involved in today’s voice and data solutions. “A contact centre can deploy the very best of technologies available, however technology alone doesn’t make a successful contact centre. What’s crucial here is the way in which the solution is designed inline with the customer’s requirements and the business & technical operating standards that encapsulate the overall product. Any technology deployment is just the first stage to a successful solution. The entire lifecycle of the product requires the same degree of focus and attention as the design and deployment warrants”. Specialties: ACD, IVR, Dialler, Intelligent Call Routing, PBX, Telephony standards, Contact Centre Standards, Technical Consultancy, Professional Technical Support, Project Management, VoIP, SIP, VoIP Standards.
Mark Luffman’s Current Industry Marlin Communications
Mark
Luffman’s Prior Industry
Rockwell
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Virgin Mobile
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Pricewaterhousecoopers
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Orange Pcs
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Xcentra
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Bank
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Iisas
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Marlin Communications
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Work Experience

Marlin Communications
Customer Success Manager
Fri Sep 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Iisas
Director Of Technology & Solutions
Wed Jul 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Orange Pcs
Technical Project Management (Contract)
Sat Nov 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Orange Pcs
Support Consultant (Contract)
Sat Sep 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Nov 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Xcentra
Contact Centre Consultant
Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Bank
Genesys Consultant (Contract)
Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Orange Pcs
Delivery Manager - Intelligent Routing Services
Thu Sep 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Orange Pcs
Senior Support Engineer (Perm)
Fri Mar 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Orange Pcs
Senior Support Engineer (Contract)
Sun Apr 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)
Pricewaterhousecoopers
Independent Consultant
Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)
Virgin Mobile
Telecoms Manager
Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jan 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)
Rockwell
Business Application Consultant
Thu Jan 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jan 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)