Mark Thomas

FAQ About Mark Thomas

• What is Mark Thomas's address?

  Mark Thomas is located at
  Georgetown, Texas, United States

• What is Mark Thomas's job title?

  Mark Thomas is a
  Maya Angelou said, “people will forget what you said, people will forget what you did, but people will never forget how you made them feel”. This quote speaks to me deeply and influences how I show up for clients and customers that I have served. As a relentless pursuer of growth, my passion about customer experience coupled with my dedication to helping customers achieve their business outcomes in the fastest time possible, stems from my bigger purpose to change things for the better. For me, problems are opportunities - I step toward them. Like most customer success professionals, I thrive under intense pressure and challenge. Customer success is in my DNA. In my efforts to constantly push boundaries, innovate, and make customers successful, a customer success manager was born. This is because I know the challenges of keeping customers satisfied having worked in many spaces where I have expertly navigated customers’ journey. I am well equipped with the mindset, tools, and competency to execute adoption, engagement, expansion, and retention of the customer base. Some highlights from my career include: • Trusted leader known and respected for leading successful change in customer success while building credibility with key stakeholders, executive teams, and staff • Strong change management and influencing skills with knowledge in leading the implementation of technology and business process improvement projects • Demonstrated track record of operational effectiveness with the ability to manage operational customer service teams • Proven call centre management experience with the ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation • Adept at identifying & highlighting further opportunities for services and process improvements • Reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty My Core Skills include Operations Management, Team Building & Leadership, Customer Success, IT/Service Desk Management, Technical Support, Call Centre Management, Client Engagement. & Creative Problem Solving. I am always interested in learning from interacting with others, and happy to connect with like-minded individuals! Bell Techlogix

• What industry does Mark Thomas currently work in?

  Mark Thomas currently works in the
  Bell Techlogix

• What is Mark Thomas's area of expertise?

  Mark Thomas specializes in
  Maya Angelou said, “people will forget what you said, people will forget what you did, but people will never forget how you made them feel”. This quote speaks to me deeply and influences how I show up for clients and customers that I have served. As a relentless pursuer of growth, my passion about customer experience coupled with my dedication to helping customers achieve their business outcomes in the fastest time possible, stems from my bigger purpose to change things for the better. For me, problems are opportunities - I step toward them. Like most customer success professionals, I thrive under intense pressure and challenge. Customer success is in my DNA. In my efforts to constantly push boundaries, innovate, and make customers successful, a customer success manager was born. This is because I know the challenges of keeping customers satisfied having worked in many spaces where I have expertly navigated customers’ journey. I am well equipped with the mindset, tools, and competency to execute adoption, engagement, expansion, and retention of the customer base. Some highlights from my career include: • Trusted leader known and respected for leading successful change in customer success while building credibility with key stakeholders, executive teams, and staff • Strong change management and influencing skills with knowledge in leading the implementation of technology and business process improvement projects • Demonstrated track record of operational effectiveness with the ability to manage operational customer service teams • Proven call centre management experience with the ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation • Adept at identifying & highlighting further opportunities for services and process improvements • Reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty My Core Skills include Operations Management, Team Building & Leadership, Customer Success, IT/Service Desk Management, Technical Support, Call Centre Management, Client Engagement. & Creative Problem Solving. I am always interested in learning from interacting with others, and happy to connect with like-minded individuals!

• Which languages does Mark Thomas speak? 

  Mark Thomas speaks the following languages:
  No languages available.

• Which industries has Mark Thomas previously worked in?   

  Mark Thomas has prior experience in the following industries:
  Bell Techlogix , Capgemini , Healthcare It Experts , Austin Independent School District , Southwestern Energy , Mirus Restaurant Solutions , Engie North America , Citgo Petroleum , Stage Stores , Reliant Energy , Zions Bancorporation , Cingular

• What is Mark Thomas’s work experience?  

  Mark Thomas has the following professional experience:
  Bell Techlogix , Capgemini , Healthcare It Experts , Austin Independent School District , Southwestern Energy , Mirus Restaurant Solutions , Engie North America , Citgo Petroleum , Stage Stores , Reliant Energy , Zions Bancorporation , Cingular .

• How can I find Mark Thomas on LinkedIn?  

  You can view Mark Thomas’s
  LinkedIn profile at LinkedIn URL.

• What are Mark Thomas’s work email addresses?  

  Mark Thomas’s work email addresses are
  [email protected] .

• What company does Mark Thomas work for?  

  Mark Thomas works at
  Bell Techlogix