Matthew Cotton

FAQ About Matthew Cotton

• What is Matthew Cotton's address?

  Matthew Cotton is located at
  Leeds, England, United Kingdom

• What is Matthew Cotton's job title?

  Matthew Cotton is a
  Currently working as a Lead Business Analyst at Answer Digital Previous roles include: Senior Business Analyst Skybet MarTech Team Senior Business Analyst Timeform and Sporting Life Business Analyst at YBS working on the Mortgage Transformation Programme Business Analyst at Provident Financial Group to implement the CRM Microsoft Dynamics within the Contact Centre, Field and Collections Teams. Business Analyst for YBS to design and implement the FICO products DM9, Blaze and CCS into the Collections function. Business Systems Analyst for Capita working with Carphone Warehouse to integrate Carphone Warehouse's customer service into Capita Contact Centre Management. Process Analyst for YBS working on the Egg integration programme. Experience in the public sector working for Home Group - a housing association and provider of care and support. My main role was to design and maintain the process and enterprise architecture for the major transformation programme utilising the use case tool Casewise. Previous roles spent working in the telecoms industry for BT Wholesale and TalkTalk. Owner of the process library and structure for TalkTalk Customer Services using the Nimbus Business Process Mapping tool. Designed, built and launched a Quality Management System within BT Wholesale Broadband. Captured and communicated the business requirements and played a lead role in designing and delivering a new Fault Management Tool (Remedy) within TalkTalk Customer Services. Specialties: Business Process Management Casewise Nimbus FICO products including DM9, Blaze and CCS eGain Remedy TOM design and implementation Process Improvement Answer Digital

• What industry does Matthew Cotton currently work in?

  Matthew Cotton currently works in the
  Answer Digital

• What is Matthew Cotton's area of expertise?

  Matthew Cotton specializes in
  Currently working as a Lead Business Analyst at Answer Digital Previous roles include: Senior Business Analyst Skybet MarTech Team Senior Business Analyst Timeform and Sporting Life Business Analyst at YBS working on the Mortgage Transformation Programme Business Analyst at Provident Financial Group to implement the CRM Microsoft Dynamics within the Contact Centre, Field and Collections Teams. Business Analyst for YBS to design and implement the FICO products DM9, Blaze and CCS into the Collections function. Business Systems Analyst for Capita working with Carphone Warehouse to integrate Carphone Warehouse's customer service into Capita Contact Centre Management. Process Analyst for YBS working on the Egg integration programme. Experience in the public sector working for Home Group - a housing association and provider of care and support. My main role was to design and maintain the process and enterprise architecture for the major transformation programme utilising the use case tool Casewise. Previous roles spent working in the telecoms industry for BT Wholesale and TalkTalk. Owner of the process library and structure for TalkTalk Customer Services using the Nimbus Business Process Mapping tool. Designed, built and launched a Quality Management System within BT Wholesale Broadband. Captured and communicated the business requirements and played a lead role in designing and delivering a new Fault Management Tool (Remedy) within TalkTalk Customer Services. Specialties: Business Process Management Casewise Nimbus FICO products including DM9, Blaze and CCS eGain Remedy TOM design and implementation Process Improvement

• Which languages does Matthew Cotton speak? 

  Matthew Cotton speaks the following languages:
  No languages available.

• Which industries has Matthew Cotton previously worked in?   

  Matthew Cotton has prior experience in the following industries:
  Timeform , Sky Betting And Gaming , Ukar , Yorkshire Building Society , Provident Financial Group Provident Satsuma And Glo , Computershare , Ukar , Yorkshire Building Society , Capita , Yorkshire Building Society , Home , Talktalk , Bt Wholesale , Bt Wholesale

• What is Matthew Cotton’s work experience?  

  Matthew Cotton has the following professional experience:
  Answer Digital , Timeform , Sky Betting And Gaming , Ukar , Yorkshire Building Society , Provident Financial Group Provident Satsuma And Glo , Computershare , Ukar , Yorkshire Building Society , Capita , Yorkshire Building Society , Home , Talktalk , Bt Wholesale , Bt Wholesale .

• How can I find Matthew Cotton on LinkedIn?  

  You can view Matthew Cotton’s
  LinkedIn profile at LinkedIn URL.

• What are Matthew Cotton’s work email addresses?  

  Matthew Cotton’s work email addresses are
  [email protected] .

• What company does Matthew Cotton work for?  

  Matthew Cotton works at
  Answer Digital