
Matthew Mak
Over 9 years working experience in Operational Support Systems (OSS), Network Management Systems (NMS), IT Service Management (ITSM)... | Hong Kong
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Matthew Mak’s Emails mm****@da****.com
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Matthew Mak’s Location Hong Kong
Matthew Mak’s Expertise Over 9 years working experience in Operational Support Systems (OSS), Network Management Systems (NMS), IT Service Management (ITSM) Systems development and support. An experienced system administrator of ScienceLogic EM7, ServiceNow, Nagios, CA NSM, BMC Patrol, HP uCMDB, CA Service Desk, CA APO and Netgain Enterprise Manager. Subject matter expert of network monitoring solution for operation systems, applications, cloud environments (AWS, VMware, Azure), network devices, etc. A ITIL v3 Foundation certification holder.
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Work Experience

Datapipe
Operational Support Systems Engineer
Sun Apr 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
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Senior Technical Specialist
Thu Jun 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
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Service Control Officer
Tue Jun 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)