
Matthew Scott
I am a highly skilled customer experience and insights professional. I have significant expertise designing, implementing and directing customer... | Sydney, New South Wales, Australia
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Matthew Scott’s Emails ma****@sc****.com
Matthew Scott’s Phone Numbers No phone number available.
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Matthew Scott’s Location Sydney, New South Wales, Australia
Matthew Scott’s Expertise I am a highly skilled customer experience and insights professional. I have significant expertise designing, implementing and directing customer measurement and experience improvement programs. I have held a number of senior roles in large complex organisations in Australia, New Zealand and the United Kingdom. I am adept at discovering and articulating customer expectations, assisting organisations to uplift customer experience, and managing successful teams.
Matthew Scott’s Current Industry Scentre
Matthew
Scott’s Prior Industry
Ministry Of Social Development
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Veterans Affairs
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Federated Farmers
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Allen Clarke
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New Zealand Post
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Network Rail
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Sydney Water
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Scentre
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Work Experience

Scentre
Senior Measurement and Research Manager
Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Scentre
CX Optimisation Manager
Tue Feb 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Sydney Water
Customer Insights Lead
Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Feb 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Sydney Water
Insights Specialist
Mon Jan 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Network Rail
Senior Research and Insights Manager
Thu Dec 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Network Rail
Senior Customer Experience Manager
Wed Oct 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
New Zealand Post
Government and Community Relations Manager
Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Allen Clarke
Associate
Sun Apr 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Federated Farmers
Policy Advisor
Thu Apr 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Veterans Affairs
Advisor
Wed Apr 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Apr 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Ministry Of Social Development
Intern Research Analyst
Sat Nov 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)