
Matthew Wells
Hello, I am Matthew Wells, an experienced leader with over 15 years of expertise in Customer Experience and... | Hainesport, New Jersey, United States
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Matthew Wells’s Emails ma****@pe****.com
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Matthew Wells’s Location Hainesport, New Jersey, United States
Matthew Wells’s Expertise Hello, I am Matthew Wells, an experienced leader with over 15 years of expertise in Customer Experience and Workforce Management. My passion lies in developing high-performing teams, optimizing operational efficiency, and strategically leveraging technology to enhance what we do and drive cost savings. Key Highlights: Operational Excellence: I’ve consistently improved processes, ensuring seamless customer interactions across channels such as phone, web, text, chat, and email. Technology Proficiency: I’m well-versed in various business applications, including Avaya, CMS Supervisor, Cisco, WebEx, NICE Suite, Nexidia, Workday, WFM systems (IEX, Calabrio), SharePoint, Microsoft Power BI, Salesforce, and Oracle Service Cloud to name a few. Resource and Project Management: My skills extend to business organization and resource allocation, with a keen interest in hardware and software technologies. Results-Driven: I set S.M.A.R.T goals and consistently strive to exceed performance targets, driving operational excellence and enhancing customer experiences. Let’s connect!
Matthew Wells’s Current Industry Peco
Matthew
Wells’s Prior Industry
Cafe Gallery
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Aaa Mid Atlantic
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Aaa South Jersey
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South Jersey Industries
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Peco An Exelon
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Peco
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Work Experience

Peco
Mgr. Customer Contact Support
Thu Jun 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Peco An Exelon
Sr Business Analyst, Customer Projects and Analytics
Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jun 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Peco An Exelon
Sr. Supervisor, Customer Service
Sun Mar 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
South Jersey Industries
Contact Center Supervisor
Sun Oct 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Feb 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Aaa Mid Atlantic
Supervisor, Roadside Assistance Contact Center
Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Aaa Mid Atlantic
Specialist, HOC Dispatch Operations
Sat May 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Aaa South Jersey
Dispatcher & Weekend Supervisor
Thu Oct 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat May 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Aaa Mid Atlantic
RACC Counselor
Sat Nov 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Cafe Gallery
Server/Bus Boy
Sat Jan 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Sep 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)