
Michael Craven
Experienced Lead with a proven track record in the pharmaceutical industry, specializing in driving operational excellence and leveraging... | Keyport, New Jersey, United States
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Michael Craven’s Emails mc****@ce****.com
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Michael Craven’s Location Keyport, New Jersey, United States
Michael Craven’s Expertise Experienced Lead with a proven track record in the pharmaceutical industry, specializing in driving operational excellence and leveraging technology to optimize processes. Certified in ServiceNow ITOM Discovery and a proficient ITOM Implementer, I bring extensive expertise in streamlining operations and enhancing efficiency. With a strong background in VBScript, Data Center technology, and Software Documentation, I have successfully implemented numerous ITOM solutions that have transformed business operations and enabled organizations to achieve their strategic objectives. My passion for technology and commitment to continuous learning have led me to become a Certified Application Developer and hold additional certifications, including: • ServiceNow Certified System Administrator • ServiceNow Certified Implementation Specialist – Discovery • ServiceNow Certified Implementation Specialist – Service Mapping • ServiceNow Certified Implementation Specialist – Event Management • ServiceNow Certified Implementation Specialist – Software Asset Management • ServiceNow Micro-Certification - CMDB Health • ServiceNow Micro-Certification - Configure the CMDB These qualifications have empowered me to design and deploy comprehensive solutions that drive operational efficiency, streamline processes, and enhance service delivery. Throughout my career, I have consistently demonstrated a results-driven approach, collaborating with cross-functional teams to deliver innovative solutions and exceed organizational goals. I hold a CIS degree focused on Computer Information Systems (Programming) from DeVry University, which has provided a solid foundation for my technical expertise and problem-solving skills. I am always seeking new opportunities to apply my expertise in ServiceNow ITOM and leverage my application development skills to drive digital transformation and enhance operational efficiency. Let's connect and explore how we can collaborate to optimize operations and drive success in your organization.
Michael Craven’s Current Industry Bristol Myers Squibb
Michael
Craven’s Prior Industry
Citi
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Schroders
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Virtual Technologies
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Sanofi
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Celgene
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Bristol Myers Squibb
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Work Experience

Bristol Myers Squibb
Associate Director, CMDB Owner & ITOM Architect
Fri Sep 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Bristol Myers Squibb
Senior Manager, ServiceNow Platform Integrations & ITOM Architect
Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Bristol Myers Squibb
ServiceNow Discovery & Integration Lead (Contractor)
Fri Jan 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jun 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Celgene
Information Technology Asset & Configuration Manager (Contractor)
Sat Jul 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Celgene
Information Technology Change & Release Coordinator (Contractor)
Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Sanofi
Change Manager (Contractor)
Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Virtual Technologies
Consultant
Sat Aug 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Nov 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Citi
Systems Specialist IV
Wed Dec 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Schroders
Computer Operator
Wed Dec 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)