Michael Hart

FAQ About Michael Hart

• What is Michael Hart's address?

  Michael Hart is located at
  Toronto, Ontario, Canada

• What is Michael Hart's job title?

  Michael Hart is a
  Michael is a seasoned leader in the Call Center and Global Business Process Outsourcing industry. His goals are to work in partnership with leading edge organizations that wish to leverage his diverse and in-depth experience in customer acquisition, retention, care, as well as marketing and business management leadership spanning 15 years, 7 countries and 4 continents. Michael... •Has proven to be a highly accomplished business leader and relationship builder. •Is a “hands on” leader and demonstrates a “top to bottom” working knowledge of business management in the areas of, Human Resources, Instructional Design, Training Delivery, Quality Assurance, Client Care, Finance and Business Development. •Is cross-culturally astute. (Canada, US, Latin America, Middle East, and South Asia) •Takes an entrepreneurial approach, is goal focused and owns results. •Demonstrates excellent communication, facilitation and interpersonal skills. •Possesses highly developed knowledge of practices and procedures as they relate to the management of dynamic contact centre and “end to end” business process environments on a global scale. •Initiates, applies, and delivers effective analysis and solutions that lead people to meet and exceed objectives. •Creates and executes successful Global strategies considering far reaching impacts across cultures, business units and functional areas. •Leverages working knowledge of contact centre technologies including multiple CTI, IVR, ACD, Predictive Dialing, Contact Management, CRM, Web and Database environments. •Demonstrates the ability to lead people in the provision of long-term solutions to challenges through the application of practical ingenuity. Specialties: Michael's specialties include: BPO due diligence and selection Program Migration and ongoing management of BPO suppliers Instructional Design and Training specifically for Call Centers with a focus on Sales, Customer Service/Support, Development and implementation of quality driven incentive programs that drive extraordinary results. Scripting and positioning for outbound business to consumer and business to business telemarketing acquisition, cross sell, loyalty and recovery. Laffnet

• What industry does Michael Hart currently work in?

  Michael Hart currently works in the
  Laffnet

• What is Michael Hart's area of expertise?

  Michael Hart specializes in
  Michael is a seasoned leader in the Call Center and Global Business Process Outsourcing industry. His goals are to work in partnership with leading edge organizations that wish to leverage his diverse and in-depth experience in customer acquisition, retention, care, as well as marketing and business management leadership spanning 15 years, 7 countries and 4 continents. Michael... •Has proven to be a highly accomplished business leader and relationship builder. •Is a “hands on” leader and demonstrates a “top to bottom” working knowledge of business management in the areas of, Human Resources, Instructional Design, Training Delivery, Quality Assurance, Client Care, Finance and Business Development. •Is cross-culturally astute. (Canada, US, Latin America, Middle East, and South Asia) •Takes an entrepreneurial approach, is goal focused and owns results. •Demonstrates excellent communication, facilitation and interpersonal skills. •Possesses highly developed knowledge of practices and procedures as they relate to the management of dynamic contact centre and “end to end” business process environments on a global scale. •Initiates, applies, and delivers effective analysis and solutions that lead people to meet and exceed objectives. •Creates and executes successful Global strategies considering far reaching impacts across cultures, business units and functional areas. •Leverages working knowledge of contact centre technologies including multiple CTI, IVR, ACD, Predictive Dialing, Contact Management, CRM, Web and Database environments. •Demonstrates the ability to lead people in the provision of long-term solutions to challenges through the application of practical ingenuity. Specialties: Michael's specialties include: BPO due diligence and selection Program Migration and ongoing management of BPO suppliers Instructional Design and Training specifically for Call Centers with a focus on Sales, Customer Service/Support, Development and implementation of quality driven incentive programs that drive extraordinary results. Scripting and positioning for outbound business to consumer and business to business telemarketing acquisition, cross sell, loyalty and recovery.

• Which languages does Michael Hart speak? 

  Michael Hart speaks the following languages:
  No languages available.

• Which industries has Michael Hart previously worked in?   

  Michael Hart has prior experience in the following industries:
  Smt Direct , Ppt Connect , Superior Marketing Telesystems , North Direct Response , American Express , Market Usa

• What is Michael Hart’s work experience?  

  Michael Hart has the following professional experience:
  Laffnet , Contact Intelligence , Smt Direct , Ppt Connect , Superior Marketing Telesystems , North Direct Response , American Express , Market Usa .

• How can I find Michael Hart on LinkedIn?  

  You can view Michael Hart’s
  LinkedIn profile at LinkedIn URL.

• What are Michael Hart’s work email addresses?  

  Michael Hart’s work email addresses are
  [email protected] .

• What company does Michael Hart work for?  

  Michael Hart works at
  Laffnet