Michael Perry

FAQ About Michael Perry

• What is Michael Perry's address?

  Michael Perry is located at
  Caerphilly, Caerphilly, United Kingdom

• What is Michael Perry's job title?

  Michael Perry is a
  Working in the Technology Operations Centre I am responsible for the surveillance and 1st line activities involved in investigation, resolution and management of Retail, customer service and IT faults and services. Monitor and react to faults affecting the performance and availability of Retail, Customer service and IT services and networks, ensuring effective handling and resolution either within the 1st line organisation or through the engagement of support and 3rd party agencies Key Responsibilities & Accountabilities: (In priority order) Monitor and react to inbound triggers to the TOC relating to events and faults, taking full ownership of incident, Managing incident, engaging and co-operating with relevant resolving agencies in resolution of the fault. Ensuring where possible minimum impact on customer for any given incident by implementing service recovery actions. Write support models for new services being brought into the TOC and provide training to the 24x7 teams on these new services. Carry out initial diagnosis of events based predominately on pre-defined process and procedures. Complete a daily maintenance schedule which involves proactive checks on running processes and system health.Working in the Service Management Centre I am responsible for the surveillance and 1st line activities involved in investigation, resolution and management of service, network and IT faults. Network and Service Operations are accountable for the smooth and cost effective running of the mobile network(s) and all customer facing services, as well as the definition and running of key operational processes for both Network Services and IT. Monitor and react to faults affecting the performance and availability of services and networks, ensuring effective handling and resolution either within the 1st line organisation or through the engagement of support and 3rd party agencies Key Responsibilities & Accountabilities: (In priority order) Monitor and react to inbound triggers to the SMC relating to customer, service or network related faults taking full ownership of incident. Managing incident, engaging and co-operating with relevant resolving agencies in resolution of the fault. Ensuring where possible minimum impact on customer for any given incident by implementing service recovery actions. Assist in assessment of impact on customers, service or network ensuring correct prioritisation of event and provide clear unambiguous information to the incident manager relating to progress of investigation and current status of impact. Carry out initial diagnosis of events based predominately on pre-defined process and procedures. Monitor any change related activity, ensuring time frames are adhered to and impact is in line with expected method statement, notifying incident manager of any breaches or exceptions. Assist in logging of 3rd party reported faults and u201csingle point of contactu201d activities and assist in monitoring of SLA and key milestone activities within the incident management process notifying incident manager of key trigger points. Complete a daily maintenance schedule which involves proactive checks on running processes and system health.As a Network Operations Engineer, my primary role is to investigate and resolve faults on the Orange network, within SLAu2019s and in line with Orange processes. I have been proactive with issues at Cardiff Switch site and have become a first point of contact for issues at the site. I was heavily involved with the acceptance of the new Huawei BSCu2019s at both Cardiff and TMUK Bristol sites. Often being involved in more than one project at a time within the switch, communication and planning are key to successful completion, to aid in this; I continually strive to build stronger relationships with internal departments and 3rd party agencies, ensuring that all parties are working toward the same goals and time frame. Roles within the switch include: u2022 Providing Group Manager cover when needed, managing switch team members, any scheduled and short notice work requests. u2022 Fault finding and rectification on Nokia core and access nodes, including BSCu2019s, RNCu2019s, MSSu2019s & MGWu2019s. u2022 Monitoring and progressing of STKs and resolving issues within SLA guidelines. u2022 Working on Lucent PSAX, Tekelec ICPs and Tellabs MSSR transmission equipment. u2022 Implementing major upgrades on the NSS & Transmission networks, including, Change Deliveries and Software upgrades. u2022 Completing all major and minor 2G/3G upgrades including integration, re-hosting, expansions, HSPA upgrades. u2022 Implementing upgrades over Lucent PSAX or Tellabs MSSR transmission networks.Roles within the switch include: u2022 Providing Group Manager cover when needed, managing switch team members, any scheduled and short notice work requests. u2022 Fault finding and rectification on Nokia core and access nodes, including BSCu2019s, RNCu2019s, MSSu2019s & MGWu2019s. u2022 Monitoring and progressing of STKs and resolving issues within SLA guidelines. u2022 Working on Lucent PSAX, Tekelec ICPs and Tellabs MSSR transmission equipment. u2022 Implementing major upgrades on the NSS & Transmission networks, including, Change Deliveries and Software upgrades. u2022 Completing all major and minor 2G/3G upgrades including integration, re-hosting, expansions, HSPA upgrades. u2022 Implementing upgrades over Lucent PSAX or Tellabs MSSR transmission networks.Responsible for providing 24 hour Mobile telephony communications. u2022 Responsible for the prompt identification and rectification of faults on the Orange Value Added Services, Core and IS networks u2022 Providing first line support of VAS, Core and IS elements within the network, including in MMS, VPS, SMS, SDF IN Platforms, IVR Systems, WAP, Wildfire and Servers. u2022 Dealing with MSC, HLR, VLR, AUC, EIR, SLR and the Advanced Signaling Network u2022 Undertaking additional duties as Transmission Controller supporting the ATM, WAN, PBX, ACD and Orange IP based network u2022 Carrying out scheduled tasks and processes u2022 Effectively handling escalation of faults in line with procedures, including the production of detailed reports and second line and third party liaison u2022 Providing customer support, handling a range of issues to tight deadlines. Responsible for providing 24 hour telephony communications. u2022 Monitoring, housekeeping and fault finding on all DMS100 hardware components. u2022 Monitoring of and fault diagnosis on Marconi and DSC SDH transmission systems. u2022 Liaison with other departments to ensure all faults are logged investigated and resolved within the agreed resolution time scales. u2022 Liaison with Switch and Network Engineers to ensure all hardware and software faults are investigated and rectified as quickly and effectively as possible. u2022 Maintaining accurate engineering records, logs and statistics.Responsible for all aspects of the maintenance of the communications equipment at the Satellite Ground Station including: u2022 Fault diagnosis and rectification of communications equipment from Baseband to 8GHz. u2022 Maintenance and operation of the satellite tracking subsystem including the telemetry and Telecommanding equipment, providing control of the satellite. u2022 Maintenance of high power amplifiers and low noise receiver systems. Employed as part of a team responsible for: u2022 Maintaining HF communication links for local, overseas, external and Tri-service users. u2022 Maintenance, fault diagnosis and rectification of Marconi 30 kW and 10 kW transmitters, their associated drive units and ancillary equipment.Employed as part of a shift team with responsibilities including: u2022 Ensuring the 24 hour availability of secure voice and data links to users world-wide. u2022 Maintaining secure communication and automatic message switching equipment. u2022 Custody and accounting of cryptographic equipment and related documentation. EE

• What industry does Michael Perry currently work in?

  Michael Perry currently works in the
  EE

• What is Michael Perry's area of expertise?

  Michael Perry specializes in
  Working in the Technology Operations Centre I am responsible for the surveillance and 1st line activities involved in investigation, resolution and management of Retail, customer service and IT faults and services. Monitor and react to faults affecting the performance and availability of Retail, Customer service and IT services and networks, ensuring effective handling and resolution either within the 1st line organisation or through the engagement of support and 3rd party agencies Key Responsibilities & Accountabilities: (In priority order) Monitor and react to inbound triggers to the TOC relating to events and faults, taking full ownership of incident, Managing incident, engaging and co-operating with relevant resolving agencies in resolution of the fault. Ensuring where possible minimum impact on customer for any given incident by implementing service recovery actions. Write support models for new services being brought into the TOC and provide training to the 24x7 teams on these new services. Carry out initial diagnosis of events based predominately on pre-defined process and procedures. Complete a daily maintenance schedule which involves proactive checks on running processes and system health.Working in the Service Management Centre I am responsible for the surveillance and 1st line activities involved in investigation, resolution and management of service, network and IT faults. Network and Service Operations are accountable for the smooth and cost effective running of the mobile network(s) and all customer facing services, as well as the definition and running of key operational processes for both Network Services and IT. Monitor and react to faults affecting the performance and availability of services and networks, ensuring effective handling and resolution either within the 1st line organisation or through the engagement of support and 3rd party agencies Key Responsibilities & Accountabilities: (In priority order) Monitor and react to inbound triggers to the SMC relating to customer, service or network related faults taking full ownership of incident. Managing incident, engaging and co-operating with relevant resolving agencies in resolution of the fault. Ensuring where possible minimum impact on customer for any given incident by implementing service recovery actions. Assist in assessment of impact on customers, service or network ensuring correct prioritisation of event and provide clear unambiguous information to the incident manager relating to progress of investigation and current status of impact. Carry out initial diagnosis of events based predominately on pre-defined process and procedures. Monitor any change related activity, ensuring time frames are adhered to and impact is in line with expected method statement, notifying incident manager of any breaches or exceptions. Assist in logging of 3rd party reported faults and u201csingle point of contactu201d activities and assist in monitoring of SLA and key milestone activities within the incident management process notifying incident manager of key trigger points. Complete a daily maintenance schedule which involves proactive checks on running processes and system health.As a Network Operations Engineer, my primary role is to investigate and resolve faults on the Orange network, within SLAu2019s and in line with Orange processes. I have been proactive with issues at Cardiff Switch site and have become a first point of contact for issues at the site. I was heavily involved with the acceptance of the new Huawei BSCu2019s at both Cardiff and TMUK Bristol sites. Often being involved in more than one project at a time within the switch, communication and planning are key to successful completion, to aid in this; I continually strive to build stronger relationships with internal departments and 3rd party agencies, ensuring that all parties are working toward the same goals and time frame. Roles within the switch include: u2022 Providing Group Manager cover when needed, managing switch team members, any scheduled and short notice work requests. u2022 Fault finding and rectification on Nokia core and access nodes, including BSCu2019s, RNCu2019s, MSSu2019s & MGWu2019s. u2022 Monitoring and progressing of STKs and resolving issues within SLA guidelines. u2022 Working on Lucent PSAX, Tekelec ICPs and Tellabs MSSR transmission equipment. u2022 Implementing major upgrades on the NSS & Transmission networks, including, Change Deliveries and Software upgrades. u2022 Completing all major and minor 2G/3G upgrades including integration, re-hosting, expansions, HSPA upgrades. u2022 Implementing upgrades over Lucent PSAX or Tellabs MSSR transmission networks.Roles within the switch include: u2022 Providing Group Manager cover when needed, managing switch team members, any scheduled and short notice work requests. u2022 Fault finding and rectification on Nokia core and access nodes, including BSCu2019s, RNCu2019s, MSSu2019s & MGWu2019s. u2022 Monitoring and progressing of STKs and resolving issues within SLA guidelines. u2022 Working on Lucent PSAX, Tekelec ICPs and Tellabs MSSR transmission equipment. u2022 Implementing major upgrades on the NSS & Transmission networks, including, Change Deliveries and Software upgrades. u2022 Completing all major and minor 2G/3G upgrades including integration, re-hosting, expansions, HSPA upgrades. u2022 Implementing upgrades over Lucent PSAX or Tellabs MSSR transmission networks.Responsible for providing 24 hour Mobile telephony communications. u2022 Responsible for the prompt identification and rectification of faults on the Orange Value Added Services, Core and IS networks u2022 Providing first line support of VAS, Core and IS elements within the network, including in MMS, VPS, SMS, SDF IN Platforms, IVR Systems, WAP, Wildfire and Servers. u2022 Dealing with MSC, HLR, VLR, AUC, EIR, SLR and the Advanced Signaling Network u2022 Undertaking additional duties as Transmission Controller supporting the ATM, WAN, PBX, ACD and Orange IP based network u2022 Carrying out scheduled tasks and processes u2022 Effectively handling escalation of faults in line with procedures, including the production of detailed reports and second line and third party liaison u2022 Providing customer support, handling a range of issues to tight deadlines. Responsible for providing 24 hour telephony communications. u2022 Monitoring, housekeeping and fault finding on all DMS100 hardware components. u2022 Monitoring of and fault diagnosis on Marconi and DSC SDH transmission systems. u2022 Liaison with other departments to ensure all faults are logged investigated and resolved within the agreed resolution time scales. u2022 Liaison with Switch and Network Engineers to ensure all hardware and software faults are investigated and rectified as quickly and effectively as possible. u2022 Maintaining accurate engineering records, logs and statistics.Responsible for all aspects of the maintenance of the communications equipment at the Satellite Ground Station including: u2022 Fault diagnosis and rectification of communications equipment from Baseband to 8GHz. u2022 Maintenance and operation of the satellite tracking subsystem including the telemetry and Telecommanding equipment, providing control of the satellite. u2022 Maintenance of high power amplifiers and low noise receiver systems. Employed as part of a team responsible for: u2022 Maintaining HF communication links for local, overseas, external and Tri-service users. u2022 Maintenance, fault diagnosis and rectification of Marconi 30 kW and 10 kW transmitters, their associated drive units and ancillary equipment.Employed as part of a shift team with responsibilities including: u2022 Ensuring the 24 hour availability of secure voice and data links to users world-wide. u2022 Maintaining secure communication and automatic message switching equipment. u2022 Custody and accounting of cryptographic equipment and related documentation.

• Which languages does Michael Perry speak? 

  Michael Perry speaks the following languages:
  No languages available.

• Which industries has Michael Perry previously worked in?   

  Michael Perry has prior experience in the following industries:
  EE , EE , EE , EE , NSN , Orange , Orange , ntl:Telewest Business , Royal Air Force , Royal Air Force , Royal Air Force

• What is Michael Perry’s work experience?  

  Michael Perry has the following professional experience:
  EE , EE , EE , EE , NSN , Orange , Orange , ntl:Telewest Business , Royal Air Force , Royal Air Force , Royal Air Force .

• How can I find Michael Perry on LinkedIn?  

  You can view Michael Perry’s
  LinkedIn profile at LinkedIn URL.

• What are Michael Perry’s work email addresses?  

  Michael Perry’s work email addresses are
  [email protected] .

• What company does Michael Perry work for?  

  Michael Perry works at
  EE