Michael Poole

FAQ About Michael Poole

• What is Michael Poole's address?

  Michael Poole is located at
  Albany, Georgia, United States

• What is Michael Poole's job title?

  Michael Poole is a
  Highly motivated Tier 2 Mac+ Senior Analyst and passionate Apple enthusiast who obsesses over minute details to drive operational excellence in every aspect of support. Proficient and comfortable working with a very technical customer base and providing a wide range of support, from simple issue resolution to end-to-end onboarding. Possess strong experience with troubleshooting, effective communication skills, and a passion for technical support. Adept at resolving high-level customer problems and questions by using prior experience, training, customer feedback, tools, and technologies. Continually deliver high-quality technical service and a positive customer experience. Strong leadership skills include expertise in coaching, training, and mentoring junior staff. Demonstrated proficiency in Apple technology; able to analyze user needs, problem-solve issues, and reach acceptable solutions. Proven success in serving as an escalation point, providing advanced support services, and developing customer loyalty. Leverage deep technical knowledge, amazing diagnostic skills, and customer service brilliance to resolve highly complex issues in creative and effective ways while making each exchange easy and engaging. Consistently maintain a high level of system support, professionalism, and client satisfaction to end users at all times. Verifiable record of meeting / exceeding established performance goals, sharing knowledge, and providing exceptional support. Troubleshoot and resolve all Apple software and hardware-related issues. Assist in Creative Media software troubleshooting for iMovie, Keynote, Pages, Photos, Numbers, and Garage Band. Diagnose and resolve issues with HomePodOS, macOS, iOS, iPadOS, tvOS, and watchOS. Assist with backing up devices to iCloud, iCloud Drive, Mac, Windows PCs, and Time Machine for iMac and MacBook. Aid in restoring iPad, iPhone, and iPod Touch to factory settings and restoring device from iCloud, Mac, or Windows backup. Resolve and repair issues with Mail App, internal storage, Bluetooth, Cellular, WiFi, Port connectivity, Mac internal disk, iTunes, internal battery issues with MacBook, and overall device performance. Support client in wiping internal drives, reinstalling macOS, and restoring Mac from Time Machine backup. Assist with installation of Windows on Mac utilizing Boot Camp Assistant. Dougherty County School System

• What industry does Michael Poole currently work in?

  Michael Poole currently works in the
  Dougherty County School System

• What is Michael Poole's area of expertise?

  Michael Poole specializes in
  Highly motivated Tier 2 Mac+ Senior Analyst and passionate Apple enthusiast who obsesses over minute details to drive operational excellence in every aspect of support. Proficient and comfortable working with a very technical customer base and providing a wide range of support, from simple issue resolution to end-to-end onboarding. Possess strong experience with troubleshooting, effective communication skills, and a passion for technical support. Adept at resolving high-level customer problems and questions by using prior experience, training, customer feedback, tools, and technologies. Continually deliver high-quality technical service and a positive customer experience. Strong leadership skills include expertise in coaching, training, and mentoring junior staff. Demonstrated proficiency in Apple technology; able to analyze user needs, problem-solve issues, and reach acceptable solutions. Proven success in serving as an escalation point, providing advanced support services, and developing customer loyalty. Leverage deep technical knowledge, amazing diagnostic skills, and customer service brilliance to resolve highly complex issues in creative and effective ways while making each exchange easy and engaging. Consistently maintain a high level of system support, professionalism, and client satisfaction to end users at all times. Verifiable record of meeting / exceeding established performance goals, sharing knowledge, and providing exceptional support. Troubleshoot and resolve all Apple software and hardware-related issues. Assist in Creative Media software troubleshooting for iMovie, Keynote, Pages, Photos, Numbers, and Garage Band. Diagnose and resolve issues with HomePodOS, macOS, iOS, iPadOS, tvOS, and watchOS. Assist with backing up devices to iCloud, iCloud Drive, Mac, Windows PCs, and Time Machine for iMac and MacBook. Aid in restoring iPad, iPhone, and iPod Touch to factory settings and restoring device from iCloud, Mac, or Windows backup. Resolve and repair issues with Mail App, internal storage, Bluetooth, Cellular, WiFi, Port connectivity, Mac internal disk, iTunes, internal battery issues with MacBook, and overall device performance. Support client in wiping internal drives, reinstalling macOS, and restoring Mac from Time Machine backup. Assist with installation of Windows on Mac utilizing Boot Camp Assistant.

• Which languages does Michael Poole speak? 

  Michael Poole speaks the following languages:
  No languages available.

• Which industries has Michael Poole previously worked in?   

  Michael Poole has prior experience in the following industries:
  Kellyconnect , Ups , Lowes Companies , Sony Electronics , Walb , Sams Club , Acosta , Costco Wholesale , Teleperformance

• What is Michael Poole’s work experience?  

  Michael Poole has the following professional experience:
  Dougherty County School System , Kellyconnect , Ups , Lowes Companies , Sony Electronics , Walb , Sams Club , Acosta , Costco Wholesale , Teleperformance .

• How can I find Michael Poole on LinkedIn?  

  You can view Michael Poole’s
  LinkedIn profile at LinkedIn URL.

• What are Michael Poole’s work email addresses?  

  Michael Poole’s work email addresses are
  [email protected] .

• What company does Michael Poole work for?  

  Michael Poole works at
  Dougherty County School System