Mike Babbar

Mike Babbar

Head of Operations, Global - Trade-In & Pre-Owned Business/CX, Product & Operations - Tech | New York, New York, United States

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Work Experience

Amazon

Head of NA/EU Operations - Trade-In & Pre-Owned Business/CX, Product/Ops - Tech (Devices & Services)

2022-11-01 — Present

Amazon

Principal Product Manager - Tech | Same-Day Delivery (Ultra Fast)

2022-04-01 — 2022-11-01

Peloton Interactive

Head of Global Repair & Reverse Logistics - Product/Ops - Returns, Repair/Refurb, Trade-In

2022-02-01 — 2022-04-01

Peloton Interactive

Global Head of Service & Repair - WW Service/Repair (Product & CX) - Tech

2021-06-01 — 2022-02-01

Samsung Electronics America

Director/GM, Head of Same-Day Repair - CX/Product/Ops - Repair, Warranty, Sustainability - Tech

2017-07-01 — 2021-07-01

CTIA

Member - RLSQ (Reverse Logistics Service Quality) - Working Group & Leadership Board Member

2017-01-01 — Present

Samsung Electronics America

Director/GM - Head of Mobile CX (Repair Experience) - Product + Programs, Ops, GTM, Readiness - Tech

2015-08-01 — 2017-07-01

Samsung Electronics America

Sr Manager, Customer Care Operations (Audit, Ops, Vendor Mgmt & Strategy) - North America

2014-04-01 — 2015-08-01

Best Buy

Sr Manager - Customer Care / CX Repair Services Unit Leader (Geek Squad)

2012-04-01 — 2014-05-01

Best Buy

Sr Manager, Enterprise/B2B & Service Operations

2010-06-01 — 2012-05-01

Best Buy

Manager, B2B - Sales & Service (Enterprise Accounts)

2009-08-01 — 2011-07-01

Best Buy

Store Manager (Big Box Retail & Repair Services) - Ops, Finance, Customer Service, CX

2007-07-01 — 2009-08-01

Best Buy

Geek Squad, Store Leader - Care, IT, Field, In-Store Mobile Tech Manager (Service Desk)

2005-05-01 — 2007-07-01

Mike's Liquor & Wine (Retail)

Chief Operating Officer

2001-08-01 — 2005-07-01

Self-employed

Advisor - Liquor & Wine Retail Business

2001-01-01 — 2014-04-01

Skills

ecommerce retail operations internet

Languages

No languages available.