
Mike Ghelli
I build Customer Success organizations for software companies. These teams are sometimes billable, and always focused on increasing... | 95 Plymouth Avenue, Milton, United States
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Mike Ghelli’s Emails mg****@cr****.com
Mike Ghelli’s Phone Numbers 1857202****
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Mike Ghelli’s Location 95 Plymouth Avenue, Milton, United States
Mike Ghelli’s Expertise I build Customer Success organizations for software companies. These teams are sometimes billable, and always focused on increasing adoption. These practices do 3 things: - They generate revenue because the people who deliver the service create content that is highly specialized and differentiated. - They create satisfied customers of both the consulting practice and the software we consult with. - They eliminate barriers for account growth, thereby creating opportunity for future software and service business. In order to meet any of the above goals in a time when life and technology changes quickly, the service in the success portfolio need to be easy to describe, painless to transact, and consistent to deliver. I've specialized in building these practices at rapidly growing companies who have reached the point where they realize that Customer Success is as critical as customer acquisition.
Mike Ghelli’s Current Industry Crunchtime
Mike
Ghelli’s Prior Industry
More Systems
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Veritas Software
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Network Intelligence
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Bez Systems
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Precise Software
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Dynatrace Software
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Dynatrace
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Crunchtime
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Work Experience

Crunchtime
Vice President of Professional Services
Sat Jul 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Dynatrace
Director of Customer Services
Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jun 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Dynatrace
Director, Services Products
Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Dynatrace Software
Sr. Director, Enablement Services
Sat Jan 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Mar 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Precise Software
Consulting Solutions Architect
Sun Jun 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Feb 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time)
Bez Systems
Vice President of Customer Engineering
Fri Dec 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu May 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Network Intelligence
Director of PS and Education
Mon Nov 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Nov 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Veritas Software
Manager of APM services
Fri Jan 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time)
More Systems
Consultant
Fri Jan 01 1993 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time)