Mike Miner

Mike Miner

Specialties: Customer Experience Strategy and Implementation Direct Marketing Call Center Management Process Improvement - Activity Reduction | New York, New York, United States

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Work Experience

City Of New York

Executive Director, Contact Center

Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present

Irmat Pharmacy

Director, Call Center

Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jan 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)

Time Warner Cable

Regional Quality Manager

Sun Jan 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)

Cox Communications

Director of Customer Experience

Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Aug 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)

Netcharge Payment Solutions

General Manager

Sat Oct 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)

At And T Consumer And Small Business

Director Marketing

Fri Jan 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)

At And T Consumer And Small Business

Director Results and Analysis

Mon Jul 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 1998 00:00:00 GMT+0000 (Coordinated Universal Time)

At And T Consumer And Small Business

Workforce Manager - Call Center

Sat Jul 01 1995 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 1996 00:00:00 GMT+0000 (Coordinated Universal Time)

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