
Mitesh Shah
Highly personable Customer Service Professional with over Three year’s of experience in account management, claims and sales processing,... | Melbourne, Melbourne, Australia
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Mitesh Shah’s Emails m_****@ya****.co
Mitesh Shah’s Phone Numbers No phone number available.
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Mitesh Shah’s Location Melbourne, Melbourne, Australia
Mitesh Shah’s Expertise Highly personable Customer Service Professional with over Three year’s of experience in account management, claims and sales processing, and call-center operations within the Telecommunication. • Talent for identifying customer needs and presenting appropriate company product and service offerings. • Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. • Expertise in resolving escalated customer service issues. • Appointed as Acting Team Leader in Telstra Corporation Limited for five months. • The ability to change with the changing environment. • Marketing and selling experience over a long period of time. • Helping in establishing a brand image for the company. • Excellent oral and written communication skills and a demonstrated ability to build effective working relationships with senior management, clients, staff and other stakeholders. • A strategic and creative thinker and motivator with an innovative approach to problem solving which is outcome and client driven rather than process orientated. • Secured numerous company achievement awards for delivery of exceptional customer service. • Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).
Mitesh Shah’s Current Industry Commonwealth Bank
Mitesh
Shah’s Prior Industry
Pci
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Hutchison Telecoms
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Telstra
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Commonwealth Bank
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Work Experience

Commonwealth Bank
Customer Service Representative
Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Telstra
Deployment Support Officer
Thu Jun 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Hutchison Telecoms
Customer Service Officer
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon May 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Pci
Sales consultant and Second In charge (2IC)
Tue Jun 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)