Mohammad Abdulkareem
I am seeking for a challenging opportunity to utilize my experience & expand my knowledge to fulfill my... | Saudi Arabia
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Mohammad Abdulkareem’s Emails m.****@mo****.com
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Mohammad Abdulkareem’s Location Saudi Arabia
Mohammad Abdulkareem’s Expertise I am seeking for a challenging opportunity to utilize my experience & expand my knowledge to fulfill my ambition of becoming an expert in the industry. I aim to obtain long terms employment with a well-established organization where I may fully utilize my skills and abilities and achieve successive outcomes 1- Quality assurance & processes specialist: enhancing quality of provided service & creating, modifying customer care & sub divisions processes. Evaluating CC agents & conduct brain storming, knowledge sharing & training sessions if needed. 2- Enhance FCR ( first call resolution) by educating on proper troubleshooting & diagnosing customer issue. 3- Procurement specialist: finding new suppliers, update suppliers database, price negotiation & finding alternative suppliers if needed. 4- Customer experience coordinator: To raise flag upon any poor provided service or weak customer experiences finding through any direct or indirect channel & share it with stakeholder. 5- Drag customer complaints from system, organize it on one report with breakdown of top issues raised & share it with stakeholder along with root causes & affect on customer experience. 6- Customer experience supervisor, to ensure the consistency of all customer journey stages through out all channels & with using proper tools & screens. Specialties: 1.Supplier Negotiations 2.Supplier Quality 3.Training Skills 4.Quality Assurance 5.Customer Loyalty 6.Customer Retention 7.Process Development 8.Quality training 9.Provided service evaluation 10.Product Marketing 11.Knowledge Transfer 12.Ability to sell & convince 13- customer experience MGT 14- Team leading
Mohammad Abdulkareem’s Current Industry Amr
Mohammad
Abdulkareem’s Prior Industry
Inma
|
Zain Ksa
|
Mobily
|
Confidential
|
Amr
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Work Experience
Amr
Real Estate Asset Manager
Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Confidential
Operations Manager
Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Confidential
Operations Manager
Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Mobily
Sales Force Management
Sun Sep 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Mobily
SMB planning & Operations
Sat Jun 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Zain Ksa
Partnership Development Supervisor - SPOC & PMO
Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Zain Ksa
CRM Team Leader - PMO ICT
Tue Nov 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Zain Ksa
Commercial Intelligence - Customer Experience & quality Dept.
Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Oct 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Zain Ksa
Procuremet Officer
Thu Apr 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Zain Ksa
Customer Care Quality Assurance & processes Specialist
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Apr 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Inma
Real Estate Marketing Rep.
Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Oct 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Mohammad Abdulkareem Email Addresses
FAQ About Mohammad Abdulkareem
-
Mohammad Abdulkareem is located at
Saudi Arabia -
Mohammad Abdulkareem is a
I am seeking for a challenging opportunity to utilize my experience & expand my knowledge to fulfill my ambition of becoming an expert in the industry. I aim to obtain long terms employment with a well-established organization where I may fully utilize my skills and abilities and achieve successive outcomes 1- Quality assurance & processes specialist: enhancing quality of provided service & creating, modifying customer care & sub divisions processes. Evaluating CC agents & conduct brain storming, knowledge sharing & training sessions if needed. 2- Enhance FCR ( first call resolution) by educating on proper troubleshooting & diagnosing customer issue. 3- Procurement specialist: finding new suppliers, update suppliers database, price negotiation & finding alternative suppliers if needed. 4- Customer experience coordinator: To raise flag upon any poor provided service or weak customer experiences finding through any direct or indirect channel & share it with stakeholder. 5- Drag customer complaints from system, organize it on one report with breakdown of top issues raised & share it with stakeholder along with root causes & affect on customer experience. 6- Customer experience supervisor, to ensure the consistency of all customer journey stages through out all channels & with using proper tools & screens. Specialties: 1.Supplier Negotiations 2.Supplier Quality 3.Training Skills 4.Quality Assurance 5.Customer Loyalty 6.Customer Retention 7.Process Development 8.Quality training 9.Provided service evaluation 10.Product Marketing 11.Knowledge Transfer 12.Ability to sell & convince 13- customer experience MGT 14- Team leading Amr -
Mohammad Abdulkareem currently works in the
Amr -
Mohammad Abdulkareem specializes in
I am seeking for a challenging opportunity to utilize my experience & expand my knowledge to fulfill my ambition of becoming an expert in the industry. I aim to obtain long terms employment with a well-established organization where I may fully utilize my skills and abilities and achieve successive outcomes 1- Quality assurance & processes specialist: enhancing quality of provided service & creating, modifying customer care & sub divisions processes. Evaluating CC agents & conduct brain storming, knowledge sharing & training sessions if needed. 2- Enhance FCR ( first call resolution) by educating on proper troubleshooting & diagnosing customer issue. 3- Procurement specialist: finding new suppliers, update suppliers database, price negotiation & finding alternative suppliers if needed. 4- Customer experience coordinator: To raise flag upon any poor provided service or weak customer experiences finding through any direct or indirect channel & share it with stakeholder. 5- Drag customer complaints from system, organize it on one report with breakdown of top issues raised & share it with stakeholder along with root causes & affect on customer experience. 6- Customer experience supervisor, to ensure the consistency of all customer journey stages through out all channels & with using proper tools & screens. Specialties: 1.Supplier Negotiations 2.Supplier Quality 3.Training Skills 4.Quality Assurance 5.Customer Loyalty 6.Customer Retention 7.Process Development 8.Quality training 9.Provided service evaluation 10.Product Marketing 11.Knowledge Transfer 12.Ability to sell & convince 13- customer experience MGT 14- Team leading -
Mohammad Abdulkareem speaks the following languages:
No languages available. -
Mohammad Abdulkareem has prior experience in the following industries:
Confidential , Mobily , Mobily , Zain Ksa , Zain Ksa , Zain Ksa , Zain Ksa , Zain Ksa , Inma -
Mohammad Abdulkareem has the following professional experience:
Amr , Confidential , Confidential , Mobily , Mobily , Zain Ksa , Zain Ksa , Zain Ksa , Zain Ksa , Zain Ksa , Inma . -
You can view Mohammad Abdulkareem’s
LinkedIn profile at LinkedIn URL. -
Mohammad Abdulkareem’s work email addresses are
[email protected] . -
Mohammad Abdulkareem works at
Amr
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