
Mohammed Waseem
I am an accomplished resource with proven experience maximising customer satisfaction and service delivery throughout my career, including... | Bengaluru, Karnataka, India
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Mohammed Waseem’s Emails mo****@un****.com
Mohammed Waseem’s Phone Numbers No phone number available.
Social Media
Mohammed Waseem’s Location Bengaluru, Karnataka, India
Mohammed Waseem’s Expertise I am an accomplished resource with proven experience maximising customer satisfaction and service delivery throughout my career, including working alongside leaders at startups, mid-level companies, and Fortune 500 organisations. With 8+ years of work experience - I make it my goal to continually ensure on schedule and under budget project completions, as well as to position solutions to meet customer needs and business requirements and objectives. I have worked with small E-commerce startups like Maxwell computers as "#Technicalassistant" (Internship) & job was similar to customer support for almost 1 year & 5 months. In this organization, I have a good knowledge in technical aspects of computer and it's peripherals. In addition to that, when it comes to business point of view- I'm also aware about preparing day to day reports & quotations with reference to inward and outward of business. I have also worked with top e-commerce giant company like: #Flipkart in customer support - Email team & as well as Seller Support team. In this organization, On a personal front, I learnt the importance of teamwork which has led to the improvement of my grasping power which has influenced my multi-tasking skills and capacity of learning new things on own, In #Xiaomi Technologies, I have worked in process of E-Mail and chat in addition to this I have been important part of a company's process like #OrderManagement & #VendorSupport team. I have also gained good amount of experience in handling social media #escalations, #audit #quality which has added another feather to my experience. Lastly I have worked for leading Ed-tech company- #Unacademy as #SeniorAssociate in #BusinessOperations, which has given me challenging atmosphere where I m really free to implement and share ideas. #edtech #onlineeducation #teammanagement #processimprovement #projectmanagement #Qualityassurance For now, I'm currently exploring new opportunities as a Project Coordinator, Team manager or a similar senior-level administrative role. If you'd like to discuss an opportunity, you may reach me directly at phone number: 7259821137 or [email protected] SKILLS & EXPERTISE: Client Services Delivery Account Management Executive Decision-Making Team Leadership & Management Coaching / Mentoring / Training Policy & Procedure Development Continuous Process Improvement Maximising Customer Service Service Level Agreements (SLA) subject matter expert Quality assurance project management Team management
Mohammed Waseem’s Current Industry Unacademy
Mohammed
Waseem’s Prior Industry
Maxwell Computers
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Flipkart
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Giftingportal
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Xiaomi
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Unacademy
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Work Experience

Unacademy
Senior Associate - Customer experience - Offline centers
Thu Dec 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Unacademy
Senior Associate - Notes Business Operations
Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Unacademy
Senior Associate - Business operations - Iconic
Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Unacademy
Senior Associate - content (Audits - feedback and review)
Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Unacademy
Associate manager - content Operations
Mon Jul 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Xiaomi
Social Media Escalations (LEVEL 3)
Sat Dec 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Xiaomi
Customer Relationship Specialist
Fri Jun 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Dec 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Xiaomi
Technical Support Specialist
Fri Dec 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue May 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Xiaomi
Customer Service Consultant
Wed Mar 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Dec 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Giftingportal
Order Management Analyst
Mon Feb 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Giftingportal
Senior Catalog Specialist
Mon Feb 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Giftingportal
Business Development Specialist
Tue Sep 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Flipkart
Seller support specialist
Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Flipkart
Customer Support Specialist
Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Mar 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Maxwell Computers
Technical Assistant
Tue Jan 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)