
Navin Kumar
Diageo Enterprise Operations – (From OCT 2017 to till date) Analyst- OTC - E2E Commercial Service Delivery (Super user) Key... | India
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Navin Kumar’s Location India
Navin Kumar’s Expertise Diageo Enterprise Operations – (From OCT 2017 to till date) Analyst- OTC - E2E Commercial Service Delivery (Super user) Key Roles & Responsibilities: • Managed sales orders creation (Debits, Credits, Sundries & Returns) delivery creation (Reversal and transfer the posting) and allocations of stocks. • Handling Price Setups, SKU price updating and providing discounts. • Super user for multiple counties like Africa, Poland, North America. • Handling various market Queries from Kenya, Uganda, Nigeria, Ghana, South Africa, Poland, Re-Union, Cameroon, Alberta, British Columbia. • Working with stake holders on weekly basis through calls to know the sales flow across the globe. • Managing billing related issues and resolving them on timely manner. • Working on the CARM report internally audit for period of 2 years successfully. • Working on the IDOC reporting • Worked closely on customer spend analysis procedures • Preparing reports which are essential to form decisions on sales and its outcomes - orders blocked report, credit reports and sales report and open order report for all the African region to ensure the daily metrics are met • Maintained Team Productivity and Quality data. • Delegating day to day work among the team and ensure it completed on time. • Monitor the generic email accounts to ensure that requests are actioned and completed according to agreed TAT. • Transitions with Poland and south Africa for customer spend credit notes. Achievements and Recognition: • Transitions from Poland for Credit, Debit notes, Customer spend & successfully stabilized the process • Transitions from South Africa for Promotional credit notes and successfully stabilized the process. • Key resource for both Poland and south Africa market for creation of Credit & debit notes. • Knowing the CARM requirements and working closely on CARM Audits internally. • Received an appreciation from the managers for supporting Kenya, Seychelles Market for facing many challenges and supporting them at time of crisis. • Received a Kaliber award in recognition of demonstrating exemplary performance and Teamwork. • Being a member in the team I happily helped others in the team. • Maintained 100% Quality. • Year end Platinum award winner for F21 across global 1st place
Navin Kumar’s Current Industry Diageo
Navin
Kumar’s Prior Industry
Helios Logistics
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Siemens Technology
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Diageo
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Work Experience

Diageo
Analyst- Otc - E2e Commercial Service Delivery
Sun Oct 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Siemens Technology
Junior Specialist
Mon Jun 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Apr 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Helios Logistics
Billing Associate
Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)