
Nirmal Patel
With over 19 years of experience in the mortgage industry, I am a Business Controls Manager at PENNYMAC,... | San Antonio, Texas, United States
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Nirmal Patel’s Emails ni****@pe****.com
Nirmal Patel’s Phone Numbers 1888457****
Social Media
Nirmal Patel’s Location San Antonio, Texas, United States
Nirmal Patel’s Expertise With over 19 years of experience in the mortgage industry, I am a Business Controls Manager at PENNYMAC, where I manage daily activities to meet the department's strategies and goals. I lead and manage the team through change, utilizing my relational skills to maximize productivity and collaboration. I also manage new technology, systems, reporting, and best in business practices to enhance efficiencies within the department. One of my core competencies is process improvement, which I apply to manage the customer complaint response process in a fast-paced environment where multi-tasking is essential. I ensure the team's strict adherence to all investor and regulatory deadlines for complaint request processing, and work with internal legal partners to edit complaint responses when necessary. I also manage communication with other departments to assist with research and analysis. I am passionate about delivering quality and service to ensure exceptional customer satisfaction and compliance with organizational and regulatory guidelines.
Nirmal Patel’s Current Industry Pennymac
Nirmal
Patel’s Prior Industry
Bank Of America
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Jpmorgan Chase
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Capital One Home Loans
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Fay Servicing
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Work Experience

Pennymac
Business Controls Manager
Mon Jun 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Fay Servicing
Assistant Vice President - Account Management
Wed Feb 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Apr 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Capital One Home Loans
Sr. Unit Manager – Bankruptcy
Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Dec 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Jpmorgan Chase
Operations Unit Manager – Executive Office
Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Jpmorgan Chase
Loss Mitigation Manager
Thu Oct 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Bank Of America
Operations Manager
Sat May 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jul 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)