Nitin Gaurav

FAQ About Nitin Gaurav

• What is Nitin Gaurav's address?

  Nitin Gaurav is located at
  Thane, Maharashtra, India

• What is Nitin Gaurav's job title?

  Nitin Gaurav is a
  Assistant Manager Operations with 12+ years of experience in Contact Centre / BPO Operations, Business/Project transitions, Project Management, Client Relationship Management, Service Delivery. In-depth exposure to business environment, experience in handling multiple stakeholders with differing objectives. Demonstrated ability to manage change & exceed delivery expectations. Exposure to strong quality concepts, rigorous exposure in business process mapping, re-engineering and developing solutions for better results & enhanced productivity. Results focused and effectual Leader with proven ability to manage highly diverse teams with varied capabilities Setting up of Operational and CRM processes. Channelizing of VOC (Voice Of Customers) for Operational process enhancements and continual improvement. Competency Mapping at various levels to ensure optimum utilization of resources. Customer Communication revamps. Leadership and Talent Development with futuristic orientation. Performance Scorecard Implementation. In a leadership role for mentoring a large no. of Operational professionals. Specialties: Customer Care / Contact Centre / Service Assurance / Operations / Telecom. Tech Mahindra

• What industry does Nitin Gaurav currently work in?

  Nitin Gaurav currently works in the
  Tech Mahindra

• What is Nitin Gaurav's area of expertise?

  Nitin Gaurav specializes in
  Assistant Manager Operations with 12+ years of experience in Contact Centre / BPO Operations, Business/Project transitions, Project Management, Client Relationship Management, Service Delivery. In-depth exposure to business environment, experience in handling multiple stakeholders with differing objectives. Demonstrated ability to manage change & exceed delivery expectations. Exposure to strong quality concepts, rigorous exposure in business process mapping, re-engineering and developing solutions for better results & enhanced productivity. Results focused and effectual Leader with proven ability to manage highly diverse teams with varied capabilities Setting up of Operational and CRM processes. Channelizing of VOC (Voice Of Customers) for Operational process enhancements and continual improvement. Competency Mapping at various levels to ensure optimum utilization of resources. Customer Communication revamps. Leadership and Talent Development with futuristic orientation. Performance Scorecard Implementation. In a leadership role for mentoring a large no. of Operational professionals. Specialties: Customer Care / Contact Centre / Service Assurance / Operations / Telecom.

• Which languages does Nitin Gaurav speak? 

  Nitin Gaurav speaks the following languages:
  No languages available.

• Which industries has Nitin Gaurav previously worked in?   

  Nitin Gaurav has prior experience in the following industries:
  Tech Mahindra , Aditya Birla Retail , Reliance Business Process Outsourcing , Odyssey Est Con

• What is Nitin Gaurav’s work experience?  

  Nitin Gaurav has the following professional experience:
  Tech Mahindra , Aditya Birla Retail , Reliance Business Process Outsourcing , Odyssey Est Con , Icici Bank .

• How can I find Nitin Gaurav on LinkedIn?  

  You can view Nitin Gaurav’s
  LinkedIn profile at LinkedIn URL.

• What are Nitin Gaurav’s work email addresses?  

  Nitin Gaurav’s work email addresses are
  [email protected] .

• What company does Nitin Gaurav work for?  

  Nitin Gaurav works at
  Tech Mahindra