Nthabeleng Molefe
Ability to Track and analyse compliance to call centre service standards. Excellent multi-tasking skills. Proficient with Excel, Access, Windows –... | Durban, Durban, South Africa
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Nthabeleng Molefe’s Emails nt****@tw****.co
Nthabeleng Molefe’s Phone Numbers No phone number available.
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Nthabeleng Molefe’s Location Durban, Durban, South Africa
Nthabeleng Molefe’s Expertise Ability to Track and analyse compliance to call centre service standards. Excellent multi-tasking skills. Proficient with Excel, Access, Windows – DOS, word processing and screen navigation. Strong communication and problem-solving skills both written and verbal. Communicated with Center leadership and Corporate Customer Service Team and socialized call Center performance and observed performance gaps. Analysed call trends and identified agent and call Center training opportunities it is provided
Nthabeleng Molefe’s Current Industry Ignition
Nthabeleng
Molefe’s Prior Industry
Two Mountains
|
Inter Active Technologies
|
Provantage Media
|
Affinity Health Insurance
|
Sa Greetings
|
Two Mountains Granite
|
Two Mountains Financial Services And Burial
|
Ignition
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Work Experience
Ignition
Product Trainer And Qa Specialist
Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Two Mountains Financial Services And Burial
Trainer And Team Leader For Verification,Customer Care And Quality Assurer
Mon Apr 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jul 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Two Mountains Granite
Quality Assurance Specialist
Mon Oct 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Sa Greetings
Pos Administrator
Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Oct 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Affinity Health Insurance
Quality Assurance
Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Mar 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Provantage Media
Reporting Administrator
Wed Feb 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Inter Active Technologies
Quality Assurer
Sun Jan 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Two Mountains
Quality Assurance Specialist
— PresentSkills
Languages
Nthabeleng Molefe Email Addresses
FAQ About Nthabeleng Molefe
-
Nthabeleng Molefe is located at
Durban, Durban, South Africa -
Nthabeleng Molefe is a
Ability to Track and analyse compliance to call centre service standards. Excellent multi-tasking skills. Proficient with Excel, Access, Windows – DOS, word processing and screen navigation. Strong communication and problem-solving skills both written and verbal. Communicated with Center leadership and Corporate Customer Service Team and socialized call Center performance and observed performance gaps. Analysed call trends and identified agent and call Center training opportunities it is provided Ignition -
Nthabeleng Molefe currently works in the
Ignition -
Nthabeleng Molefe specializes in
Ability to Track and analyse compliance to call centre service standards. Excellent multi-tasking skills. Proficient with Excel, Access, Windows – DOS, word processing and screen navigation. Strong communication and problem-solving skills both written and verbal. Communicated with Center leadership and Corporate Customer Service Team and socialized call Center performance and observed performance gaps. Analysed call trends and identified agent and call Center training opportunities it is provided -
Nthabeleng Molefe speaks the following languages:
No languages available. -
Nthabeleng Molefe has prior experience in the following industries:
Two Mountains Financial Services And Burial , Sa Greetings , Affinity Health Insurance , Provantage Media , Inter Active Technologies -
Nthabeleng Molefe has the following professional experience:
Ignition , Two Mountains Financial Services And Burial , Two Mountains Granite , Sa Greetings , Affinity Health Insurance , Provantage Media , Inter Active Technologies , Two Mountains . -
You can view Nthabeleng Molefe’s
LinkedIn profile at LinkedIn URL. -
Nthabeleng Molefe’s work email addresses are
[email protected] . -
Nthabeleng Molefe works at
Ignition
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