Oswaldo Ordonez
· 14+ years experience in the BPO industry supporting from both a client... | Hollywood, Florida, United States
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Oswaldo Ordonez’s Emails oo****@pa****.com
Oswaldo Ordonez’s Phone Numbers No phone number available.
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Oswaldo Ordonez’s Location Hollywood, Florida, United States
Oswaldo Ordonez’s Expertise · 14+ years experience in the BPO industry supporting from both a client and vendor perspective. · Responsible for building and maintaining client vendor relationships · Plan and execute processes and initiatives to meet KPI goals (Sales, NPS, CSAT, AHT, Availability) · Maintain and grow revenue of the program. Responsible for profitability including revenue, margins, billing, seat utilization, and retention. · Coaching and empowering team members to perform all aspects of the job · Monitor, evaluate and address all aspects of the team’s performance against set goals using the available measuring tools and resources
Oswaldo Ordonez’s Current Industry Paramount
Oswaldo
Ordonez’s Prior Industry
Convergys
|
Inktel Contact Center Solutions
|
Cbs Interactive
|
Paramount
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Work Experience
Paramount
Sr Manager Customer Care
Tue Mar 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Cbs Interactive
Manager Customer Care
Sun Apr 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Apr 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Inktel Contact Center Solutions
Manager Operations
Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Apr 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Convergys
Senior Manager of Operations
Sun Mar 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Oswaldo Ordonez Email Addresses
FAQ About Oswaldo Ordonez
-
Oswaldo Ordonez is located at
Hollywood, Florida, United States -
Oswaldo Ordonez is a
· 14+ years experience in the BPO industry supporting from both a client and vendor perspective. · Responsible for building and maintaining client vendor relationships · Plan and execute processes and initiatives to meet KPI goals (Sales, NPS, CSAT, AHT, Availability) · Maintain and grow revenue of the program. Responsible for profitability including revenue, margins, billing, seat utilization, and retention. · Coaching and empowering team members to perform all aspects of the job · Monitor, evaluate and address all aspects of the team’s performance against set goals using the available measuring tools and resources Paramount -
Oswaldo Ordonez currently works in the
Paramount -
Oswaldo Ordonez specializes in
· 14+ years experience in the BPO industry supporting from both a client and vendor perspective. · Responsible for building and maintaining client vendor relationships · Plan and execute processes and initiatives to meet KPI goals (Sales, NPS, CSAT, AHT, Availability) · Maintain and grow revenue of the program. Responsible for profitability including revenue, margins, billing, seat utilization, and retention. · Coaching and empowering team members to perform all aspects of the job · Monitor, evaluate and address all aspects of the team’s performance against set goals using the available measuring tools and resources -
Oswaldo Ordonez speaks the following languages:
No languages available. -
Oswaldo Ordonez has prior experience in the following industries:
Cbs Interactive , Inktel Contact Center Solutions , Convergys -
Oswaldo Ordonez has the following professional experience:
Paramount , Cbs Interactive , Inktel Contact Center Solutions , Convergys . -
You can view Oswaldo Ordonez’s
LinkedIn profile at LinkedIn URL. -
Oswaldo Ordonez’s work email addresses are
[email protected] . -
Oswaldo Ordonez works at
Paramount
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