Param Vijayan
With over 18 years of experience in banking, financial, telecom, and insurance sectors, I am a CX expert... | Dubai, Dubai, United Arab Emirates
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Param Vijayan’s Emails pv****@em****.com
Param Vijayan’s Phone Numbers No phone number available.
Social Media
Param Vijayan’s Location Dubai, Dubai, United Arab Emirates
Param Vijayan’s Expertise With over 18 years of experience in banking, financial, telecom, and insurance sectors, I am a CX expert in managing dialer operations for sales and collection portfolios across multiple channels and domains. I have a MBA in computer and information sciences, and several certifications in IT, project management, and change management, such as MCSE, CCNA, PMP, PRINCE2, ITIL, and RHCT. As manager sales/collection dialer CX OmniChannel at Emirates NBD, I lead a team of nine members and oversee 12+ projects and initiatives to streamline unified communications, enhance systems efficiency, design operational dialer strategies, and collaborate with various stakeholders. I have successfully delivered frictionless financial remediation solutions, improved customer lifecycle management, reduced TAT, and increased conversion rates. I am passionate about delivering exceptional CX and improving extraordinary experiences across the entire customer journey.
Param Vijayan’s Current Industry Emirates Nbd
Param
Vijayan’s Prior Industry
Softlogic Systems
|
Samjass It Services
|
Davies Systems
|
Serco
|
Emirates Nbd
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Work Experience
Emirates Nbd
Associate Manager Sales/Collection Dialer Cx Omnichannel (Outboundoperations/Digitalbanking)Ux,Ucaas
Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Serco
Unit Head Of Dialler Operations Cxi - Unified Communication (Technology And Operations Functions)
Sat Dec 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Sep 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Davies Systems
Head Of Global Dialler Operations Cx Unified Communications Management (It & Operations)
Fri Oct 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Davies Systems
County Head Of Dialler Operations/Wfm - India & Uk Service Delivery
Wed Oct 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Sep 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Samjass It Services
Manager - Dialer Operations
Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Samjass It Services
Deputy Manager Dialer Operations
Sat Oct 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Jul 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Samjass It Services
Dialer Group Leader
Tue Mar 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Sep 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)
Softlogic Systems
Dialler & Systems Administrator
Tue Apr 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Feb 01 2005 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Param Vijayan Email Addresses
FAQ About Param Vijayan
-
Param Vijayan is located at
Dubai, Dubai, United Arab Emirates -
Param Vijayan is a
With over 18 years of experience in banking, financial, telecom, and insurance sectors, I am a CX expert in managing dialer operations for sales and collection portfolios across multiple channels and domains. I have a MBA in computer and information sciences, and several certifications in IT, project management, and change management, such as MCSE, CCNA, PMP, PRINCE2, ITIL, and RHCT. As manager sales/collection dialer CX OmniChannel at Emirates NBD, I lead a team of nine members and oversee 12+ projects and initiatives to streamline unified communications, enhance systems efficiency, design operational dialer strategies, and collaborate with various stakeholders. I have successfully delivered frictionless financial remediation solutions, improved customer lifecycle management, reduced TAT, and increased conversion rates. I am passionate about delivering exceptional CX and improving extraordinary experiences across the entire customer journey. Emirates Nbd -
Param Vijayan currently works in the
Emirates Nbd -
Param Vijayan specializes in
With over 18 years of experience in banking, financial, telecom, and insurance sectors, I am a CX expert in managing dialer operations for sales and collection portfolios across multiple channels and domains. I have a MBA in computer and information sciences, and several certifications in IT, project management, and change management, such as MCSE, CCNA, PMP, PRINCE2, ITIL, and RHCT. As manager sales/collection dialer CX OmniChannel at Emirates NBD, I lead a team of nine members and oversee 12+ projects and initiatives to streamline unified communications, enhance systems efficiency, design operational dialer strategies, and collaborate with various stakeholders. I have successfully delivered frictionless financial remediation solutions, improved customer lifecycle management, reduced TAT, and increased conversion rates. I am passionate about delivering exceptional CX and improving extraordinary experiences across the entire customer journey. -
Param Vijayan speaks the following languages:
No languages available. -
Param Vijayan has prior experience in the following industries:
Serco , Davies Systems , Davies Systems , Samjass It Services , Samjass It Services , Samjass It Services , Softlogic Systems -
Param Vijayan has the following professional experience:
Emirates Nbd , Serco , Davies Systems , Davies Systems , Samjass It Services , Samjass It Services , Samjass It Services , Softlogic Systems . -
You can view Param Vijayan’s
LinkedIn profile at LinkedIn URL. -
Param Vijayan’s work email addresses are
[email protected] . -
Param Vijayan works at
Emirates Nbd
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