Patrick Chu

FAQ About Patrick Chu

• What is Patrick Chu's address?

  Patrick Chu is located at
  Sydney, Sydney, Australia

• What is Patrick Chu's job title?

  Patrick Chu is a
  Seeking Sydney based Banking/Customer Experience roles. I am relocating back to Sydney for family reasons in July 2015. Prior to current role as Manager of Payment and Cash Services (Heading 3 Service Teams) at ANZ Bank Hong Kong, I worked as Operational Risk Manager at Fubon Bank (HK) during my time in HK. There was a 14 year career at Westpac Banking Corporation in Sydney with a broad range of experience from customer service, credit evaluation, people management (in both Retail Banking and Wealth Management, customer Service), Business Analyst/Budget Controller with Brand and Marketing, to being Manager Operations and Strategy with Migrant and Multicultural Banking, before relocating to Hong Kong. Most Recent Role ANZ Bank (Hong Kong) Manager, Payment & Cash Services from Oct 2011 Responsibilities • Management of 3 Service Centres • Execution of the ANZ Customer Centricity Strategy to the Payment & Cash Service Centre • Execution and Change Management over Team Merges and Centralisation • Establishment of Term Deposit Calling Campaign for HK customers, generating AUD3.5m in revenue during FY14. • FATCA Trainer for ANZ HK • Risk and BCP Champions – Maintenance of BCP Manual, Business Impact Analysis, BCP Test Design • Customer Communication • Operational and Strategic Management of ANZ Service Strategy - (Campaigns, Budgeting, Productivity Forecasting, Process Reviews/Improvements) • Liaison with Hubs to align consistent approaches to Customer Centricity • Effective management of capacity and performance to ensure the utilisation of resources is maximised with view to assisting other teams during periods of peak volumes • Handle more difficult customer situations appropriately and timely ensuring customer's expectation could be well managed and met/exceeded. • Monitor work-flow activities and outcomes so that agreed service standards are achieved • Identify potential risks and assist in implementation of mitigation activities/plans Commonwealth Bank

• What industry does Patrick Chu currently work in?

  Patrick Chu currently works in the
  Commonwealth Bank

• What is Patrick Chu's area of expertise?

  Patrick Chu specializes in
  Seeking Sydney based Banking/Customer Experience roles. I am relocating back to Sydney for family reasons in July 2015. Prior to current role as Manager of Payment and Cash Services (Heading 3 Service Teams) at ANZ Bank Hong Kong, I worked as Operational Risk Manager at Fubon Bank (HK) during my time in HK. There was a 14 year career at Westpac Banking Corporation in Sydney with a broad range of experience from customer service, credit evaluation, people management (in both Retail Banking and Wealth Management, customer Service), Business Analyst/Budget Controller with Brand and Marketing, to being Manager Operations and Strategy with Migrant and Multicultural Banking, before relocating to Hong Kong. Most Recent Role ANZ Bank (Hong Kong) Manager, Payment & Cash Services from Oct 2011 Responsibilities • Management of 3 Service Centres • Execution of the ANZ Customer Centricity Strategy to the Payment & Cash Service Centre • Execution and Change Management over Team Merges and Centralisation • Establishment of Term Deposit Calling Campaign for HK customers, generating AUD3.5m in revenue during FY14. • FATCA Trainer for ANZ HK • Risk and BCP Champions – Maintenance of BCP Manual, Business Impact Analysis, BCP Test Design • Customer Communication • Operational and Strategic Management of ANZ Service Strategy - (Campaigns, Budgeting, Productivity Forecasting, Process Reviews/Improvements) • Liaison with Hubs to align consistent approaches to Customer Centricity • Effective management of capacity and performance to ensure the utilisation of resources is maximised with view to assisting other teams during periods of peak volumes • Handle more difficult customer situations appropriately and timely ensuring customer's expectation could be well managed and met/exceeded. • Monitor work-flow activities and outcomes so that agreed service standards are achieved • Identify potential risks and assist in implementation of mitigation activities/plans

• Which languages does Patrick Chu speak? 

  Patrick Chu speaks the following languages:
  No languages available.

• Which industries has Patrick Chu previously worked in?   

  Patrick Chu has prior experience in the following industries:
  Anz , Anz Hong Kong , Fubon Bank , Peoplesearch Hk , Anz Bank Hk , Westpac Banking , Westpac Banking , Westpac Banking , Westpac Banking , Westpac Banking , Westpac Banking , Rolls Royce

• What is Patrick Chu’s work experience?  

  Patrick Chu has the following professional experience:
  Commonwealth Bank , Anz , Anz Hong Kong , Fubon Bank , Peoplesearch Hk , Anz Bank Hk , Westpac Banking , Westpac Banking , Westpac Banking , Westpac Banking , Westpac Banking , Westpac Banking , Rolls Royce .

• How can I find Patrick Chu on LinkedIn?  

  You can view Patrick Chu’s
  LinkedIn profile at LinkedIn URL.

• What are Patrick Chu’s work email addresses?  

  Patrick Chu’s work email addresses are
  [email protected] .

• What company does Patrick Chu work for?  

  Patrick Chu works at
  Commonwealth Bank