Paul Fraatz

FAQ About Paul Fraatz

• What is Paul Fraatz's address?

  Paul Fraatz is located at
  Langhorne, Pennsylvania, United States

• What is Paul Fraatz's job title?

  Paul Fraatz is a
  -eClerx, LLC (Current) - Philadelphia, PA - Senior Client Engagement Manager for a multinational back office operations and analytics company, focused on the North American media industry. Serving as the main point of contact for multiple Fortune 100 clients, providing feedback on critical error identification, customer experience analysis, and end-user support. -NEST International (2011-2013) - Hired as an Operations Supervisor and promoted to Operations Manager within 30 days. Responsibility for overseeing a staff of two supervisors and up to 20 employees, delivering over 90% Service Level Agreement compliance. Created and delivered multiple reports for staffing, production levels and detailed forecasting. Provided direct contact for clients to review deliverables, address service concerns and an avenue to provide feedback on a corporate level. - Comcast Cable Corporation - (2002 - 2010) - Mt. Laurel, NJ - Began in a Customer Service position with Comcast in 2002 and within 8 months was promoted to assistant supervisor. Transferred to Tier 3 team in 2003 as a Technical Support Specialist and was promoted to Supervisor within 6 months. As a supervisor with the National Support Desk, Worked closely with TTS/Remedy team in developing LOQ's, creating team specific reports through Hyperion 11 reporting and using the data to create a Problem Management/Resolution Team. Met all SLA's and improved overall team productivity by 70% and improved overall team quality by 50%. - The Vanguard Group of Investment Companies (1990-2001) - Malvern, Pa. - Moved into a leadership role in 1995 as an assistant supervisor in IRA Department and successfully met all SLA's on a regular basis. Moved back to Flagship Services to assist in creating a data entry department in 1999 and after 6 months was selected to attend off site training for MVS/JCL and COBOL II programming for the year 2000 change. Left Vanguard in 2001 when project was completed. Eclerx

• What industry does Paul Fraatz currently work in?

  Paul Fraatz currently works in the
  Eclerx

• What is Paul Fraatz's area of expertise?

  Paul Fraatz specializes in
  -eClerx, LLC (Current) - Philadelphia, PA - Senior Client Engagement Manager for a multinational back office operations and analytics company, focused on the North American media industry. Serving as the main point of contact for multiple Fortune 100 clients, providing feedback on critical error identification, customer experience analysis, and end-user support. -NEST International (2011-2013) - Hired as an Operations Supervisor and promoted to Operations Manager within 30 days. Responsibility for overseeing a staff of two supervisors and up to 20 employees, delivering over 90% Service Level Agreement compliance. Created and delivered multiple reports for staffing, production levels and detailed forecasting. Provided direct contact for clients to review deliverables, address service concerns and an avenue to provide feedback on a corporate level. - Comcast Cable Corporation - (2002 - 2010) - Mt. Laurel, NJ - Began in a Customer Service position with Comcast in 2002 and within 8 months was promoted to assistant supervisor. Transferred to Tier 3 team in 2003 as a Technical Support Specialist and was promoted to Supervisor within 6 months. As a supervisor with the National Support Desk, Worked closely with TTS/Remedy team in developing LOQ's, creating team specific reports through Hyperion 11 reporting and using the data to create a Problem Management/Resolution Team. Met all SLA's and improved overall team productivity by 70% and improved overall team quality by 50%. - The Vanguard Group of Investment Companies (1990-2001) - Malvern, Pa. - Moved into a leadership role in 1995 as an assistant supervisor in IRA Department and successfully met all SLA's on a regular basis. Moved back to Flagship Services to assist in creating a data entry department in 1999 and after 6 months was selected to attend off site training for MVS/JCL and COBOL II programming for the year 2000 change. Left Vanguard in 2001 when project was completed.

• Which languages does Paul Fraatz speak? 

  Paul Fraatz speaks the following languages:
  No languages available.

• Which industries has Paul Fraatz previously worked in?   

  Paul Fraatz has prior experience in the following industries:
  Nest International , Comcast Cable , Vanguard

• What is Paul Fraatz’s work experience?  

  Paul Fraatz has the following professional experience:
  Eclerx , Nest International , Comcast Cable , Vanguard .

• How can I find Paul Fraatz on LinkedIn?  

  You can view Paul Fraatz’s
  LinkedIn profile at LinkedIn URL.

• What are Paul Fraatz’s work email addresses?  

  Paul Fraatz’s work email addresses are
  [email protected] .

• What company does Paul Fraatz work for?  

  Paul Fraatz works at
  Eclerx