Philippe Codevelle

FAQ About Philippe Codevelle

• What is Philippe Codevelle's address?

  Philippe Codevelle is located at
  Belgium, Belgium, United States

• What is Philippe Codevelle's job title?

  Philippe Codevelle is a
  As Senior Service Delivery Manager, I operate for NTT Support Services offering. I'm the primary interface managing the services relationship between key accounts and NTT. I own the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place. As Support Services Manager, I was managing the 5 Remote Service Operations teams ( about 70 p), including overall end-2-end responsibility on Operations service reporting and ownership, as well as representing Belgium in the Remote Service Operations role towards Europe. There were some changes in the Core Services organization to better support our positioning as an IT Services company and our acceleration towards our business objectives. One of these changes involved the creation of the RSO team manager position who is contributing greatly in enabling the Managed Services department to successfully support the clients. As Incident Manager Team Lead, I was closely with the Service Desk Management team acting as the key interface and escalation point between the Service Desk, internal and external customers. I was also managing the Resource Management Coordination team. My primary goal is to restore normal service operation as quickly as possible and to minimize the adverse impact on business operations ensuring that the best possible level of service quality and availability are maintained in line with Service Level Agreements. I'm ensuring all Standard Way Of Working are applied, operations reporting is provided and service owned. As Service Delivery Manager for key customers since 2007, I was focusing on customer relationship in services management like incident management, contract, assets, SLAs and escalation managements. As CTI consultant in “Computer Telephony Integration” within the 2nd level technical support, I had the final responsibility of all CTI systems in productions. My roles were made of problem, change and release management. As network design engineer: network implementation studies – lab products qualifications – internal projects management,... As field engineer, responsible of PBX deployment (hardware installation, software configuration, ...) Ntt

• What industry does Philippe Codevelle currently work in?

  Philippe Codevelle currently works in the
  Ntt

• What is Philippe Codevelle's area of expertise?

  Philippe Codevelle specializes in
  As Senior Service Delivery Manager, I operate for NTT Support Services offering. I'm the primary interface managing the services relationship between key accounts and NTT. I own the service governance structure, schedule and run all service management review meetings, and ensure all processes and documentation are in place. As Support Services Manager, I was managing the 5 Remote Service Operations teams ( about 70 p), including overall end-2-end responsibility on Operations service reporting and ownership, as well as representing Belgium in the Remote Service Operations role towards Europe. There were some changes in the Core Services organization to better support our positioning as an IT Services company and our acceleration towards our business objectives. One of these changes involved the creation of the RSO team manager position who is contributing greatly in enabling the Managed Services department to successfully support the clients. As Incident Manager Team Lead, I was closely with the Service Desk Management team acting as the key interface and escalation point between the Service Desk, internal and external customers. I was also managing the Resource Management Coordination team. My primary goal is to restore normal service operation as quickly as possible and to minimize the adverse impact on business operations ensuring that the best possible level of service quality and availability are maintained in line with Service Level Agreements. I'm ensuring all Standard Way Of Working are applied, operations reporting is provided and service owned. As Service Delivery Manager for key customers since 2007, I was focusing on customer relationship in services management like incident management, contract, assets, SLAs and escalation managements. As CTI consultant in “Computer Telephony Integration” within the 2nd level technical support, I had the final responsibility of all CTI systems in productions. My roles were made of problem, change and release management. As network design engineer: network implementation studies – lab products qualifications – internal projects management,... As field engineer, responsible of PBX deployment (hardware installation, software configuration, ...)

• Which languages does Philippe Codevelle speak? 

  Philippe Codevelle speaks the following languages:
  No languages available.

• Which industries has Philippe Codevelle previously worked in?   

  Philippe Codevelle has prior experience in the following industries:
  Ntt , Dimension Data , Dimension Data , Dimension Data , Proximus , Dimension Data , Ascom , Arjo Wiggings

• What is Philippe Codevelle’s work experience?  

  Philippe Codevelle has the following professional experience:
  Ntt , Ntt , Dimension Data , Dimension Data , Dimension Data , Proximus , Dimension Data , Ascom , Arjo Wiggings .

• How can I find Philippe Codevelle on LinkedIn?  

  You can view Philippe Codevelle’s
  LinkedIn profile at LinkedIn URL.

• What are Philippe Codevelle’s work email addresses?  

  Philippe Codevelle’s work email addresses are
  [email protected] .

• What company does Philippe Codevelle work for?  

  Philippe Codevelle works at
  Ntt