Philippe Lima
French, English, Portuguese and Spanish speaker. 9-year experience in Customer Success and Change Management. Strong problem solving skills, developed analytical... | Aircall, Île-de-France, France
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Philippe Lima’s Emails ph****@ai****.io
Philippe Lima’s Phone Numbers 3317636****
Social Media
Philippe Lima’s Location Aircall, Île-de-France, France
Philippe Lima’s Expertise French, English, Portuguese and Spanish speaker. 9-year experience in Customer Success and Change Management. Strong problem solving skills, developed analytical and numerical qualities and well-rounded teamwork attitudes. Knowledge in tech industries, in operation processes, animation of KPIs, and management skills. Retention & Expansion expertise with Key Accounts and C-Levels negotiations. Plan upgrades, cross sells and annualization of portfolios. Joined Aircall 6 years ago, company grew from 50 to 800+ employees and x100 our Annual Recurring Revenue. Customer Success team from 3 CSMs in 2018 to 70+ in 2023. Actively taking part in recruitment and trainings. Currently managing a team of 15 CSMs with 2 Team Leads in France/Spain/Portugal Tools: Salesforce / Jira / Confluence / Monday.com / Google Suite / Totango / Looker / Slack / Trello / Okta / Lever / DocuSign / Aircall / BambooHR / Payfit / Elevo / Crayon
Philippe Lima’s Current Industry Aircall
Philippe
Lima’s Prior Industry
Glammfire
|
Oresys
|
Aircall
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Work Experience
Aircall
Head of Customer Success South Europe
Mon Apr 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Aircall
Head of Customer Success France
Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Apr 01 2024 00:00:00 GMT+0000 (Coordinated Universal Time)
Aircall
Manager, Customer Success | South Europe
Fri Jan 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Aircall
Senior Customer Success Manager
Sat Feb 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Jul 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Aircall
Customer Success Manager
Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Feb 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Oresys
Consultant
Fri Jan 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Dec 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Glammfire
Business Developer
Wed Jan 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Aug 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Philippe Lima Email Addresses
Philippe Lima Phone Number
FAQ About Philippe Lima
-
Philippe Lima is located at
Aircall, Île-de-France, France -
Philippe Lima is a
French, English, Portuguese and Spanish speaker. 9-year experience in Customer Success and Change Management. Strong problem solving skills, developed analytical and numerical qualities and well-rounded teamwork attitudes. Knowledge in tech industries, in operation processes, animation of KPIs, and management skills. Retention & Expansion expertise with Key Accounts and C-Levels negotiations. Plan upgrades, cross sells and annualization of portfolios. Joined Aircall 6 years ago, company grew from 50 to 800+ employees and x100 our Annual Recurring Revenue. Customer Success team from 3 CSMs in 2018 to 70+ in 2023. Actively taking part in recruitment and trainings. Currently managing a team of 15 CSMs with 2 Team Leads in France/Spain/Portugal Tools: Salesforce / Jira / Confluence / Monday.com / Google Suite / Totango / Looker / Slack / Trello / Okta / Lever / DocuSign / Aircall / BambooHR / Payfit / Elevo / Crayon Aircall -
Philippe Lima currently works in the
Aircall -
Philippe Lima specializes in
French, English, Portuguese and Spanish speaker. 9-year experience in Customer Success and Change Management. Strong problem solving skills, developed analytical and numerical qualities and well-rounded teamwork attitudes. Knowledge in tech industries, in operation processes, animation of KPIs, and management skills. Retention & Expansion expertise with Key Accounts and C-Levels negotiations. Plan upgrades, cross sells and annualization of portfolios. Joined Aircall 6 years ago, company grew from 50 to 800+ employees and x100 our Annual Recurring Revenue. Customer Success team from 3 CSMs in 2018 to 70+ in 2023. Actively taking part in recruitment and trainings. Currently managing a team of 15 CSMs with 2 Team Leads in France/Spain/Portugal Tools: Salesforce / Jira / Confluence / Monday.com / Google Suite / Totango / Looker / Slack / Trello / Okta / Lever / DocuSign / Aircall / BambooHR / Payfit / Elevo / Crayon -
Philippe Lima speaks the following languages:
No languages available. -
Philippe Lima has prior experience in the following industries:
Aircall , Aircall , Aircall , Aircall , Oresys , Glammfire -
Philippe Lima has the following professional experience:
Aircall , Aircall , Aircall , Aircall , Aircall , Oresys , Glammfire . -
You can view Philippe Lima’s
LinkedIn profile at LinkedIn URL. -
Philippe Lima’s work email addresses are
[email protected] . -
Philippe Lima works at
Aircall
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