Pieter Dijkstra

FAQ About Pieter Dijkstra

• What is Pieter Dijkstra's address?

  Pieter Dijkstra is located at
  Groningen, Groningen, Netherlands

• What is Pieter Dijkstra's job title?

  Pieter Dijkstra is a
  As I have seen many aspects of contactcenters, I believe that anyone who works in a contactcenter should know what an agent experiences and more importantly how the customer experiences the contact with the agent. These experiences help us to define what the goals are, we have to adhere to when we want to improve a contactcenter as a whole. I.e. An agent are the ears and eyes of the customer and an agent is the first point of contact for a client. The goals I define for working in a contactcenter environment are: -Clearly define: Points of improvement in customer relationship both internal and external. -Clearly understand: your internal and external processes and work on constant improvement. -High Quality contacts lead to lower cost, higher customer sattisfaction and ulimately higher turnover and profit. So constant improvement of overall quality is a must. Specialties: communication, quality management, proces analysis, customer management. AVAYA report design and CMS support. Kpn

• What industry does Pieter Dijkstra currently work in?

  Pieter Dijkstra currently works in the
  Kpn

• What is Pieter Dijkstra's area of expertise?

  Pieter Dijkstra specializes in
  As I have seen many aspects of contactcenters, I believe that anyone who works in a contactcenter should know what an agent experiences and more importantly how the customer experiences the contact with the agent. These experiences help us to define what the goals are, we have to adhere to when we want to improve a contactcenter as a whole. I.e. An agent are the ears and eyes of the customer and an agent is the first point of contact for a client. The goals I define for working in a contactcenter environment are: -Clearly define: Points of improvement in customer relationship both internal and external. -Clearly understand: your internal and external processes and work on constant improvement. -High Quality contacts lead to lower cost, higher customer sattisfaction and ulimately higher turnover and profit. So constant improvement of overall quality is a must. Specialties: communication, quality management, proces analysis, customer management. AVAYA report design and CMS support.

• Which languages does Pieter Dijkstra speak? 

  Pieter Dijkstra speaks the following languages:
  No languages available.

• Which industries has Pieter Dijkstra previously worked in?   

  Pieter Dijkstra has prior experience in the following industries:
  Iss Contact Centers , Cendris , Cendrisbsc Essent , Bsc Versatel

• What is Pieter Dijkstra’s work experience?  

  Pieter Dijkstra has the following professional experience:
  Kpn , Iss Contact Centers , Cendris , Cendrisbsc Essent , Bsc Versatel .

• How can I find Pieter Dijkstra on LinkedIn?  

  You can view Pieter Dijkstra’s
  LinkedIn profile at LinkedIn URL.

• What are Pieter Dijkstra’s work email addresses?  

  Pieter Dijkstra’s work email addresses are
  [email protected] .

• What company does Pieter Dijkstra work for?  

  Pieter Dijkstra works at
  Kpn