Pradeep Joel

FAQ About Pradeep Joel

• What is Pradeep Joel's address?

  Pradeep Joel is located at
  Bangalore, Bangalore, India

• What is Pradeep Joel's job title?

  Pradeep Joel is a
  • Handle day-to-day calls currently using Helpzilla and also used HP Solution Desk & Support users on issues related to desktop, laptop, OS, printers, mail, servers, black berry, networking & application issues. • Updating Windows patches to all the systems. • Maintaining Windows update Service, antivirus updates. • Installation of operating system using Symantec Ghost • Providing Remote Support to onsite locations • Remote Administration Using Net meeting and dame Ware Tools & Web EX • Maintaining all the IT related assets at the site, tagging the same with details related to the asset’s Warranty, AMC etc. • Interact with vendors for Various IT Related equipment • Maintaining constant SLA above 98% for all the call logged for support. • Working closely with customer for day-to-day operational issue and towards quick closure. • Maintained 2900+ user’s asset and tracking product deliverables. • Interacting with customer’s global counterpart for latest update in software, images, virus controls and Black Berry. • Co-ordinate between vendor and finance for payment clearance. • Making daily & monthly call reports and do analysis for reducing call volume • Planning & Guiding of Deploying of new Systems Installation • Ordering and maintaining stock of Printer Cartridges • Preparing (POA) plan of action for every month & Implementing it • Monitoring Engineer performance according to call closure and number of calls attendance per month • Assists with development of IT standards and documents procedures and guidelines to enhance efficiency of operations • Supports IT projects by collecting, compiling and analyzing data and preparing reports, spreadsheets for Manager of IT • Supporting Mac Laptop , Fusion and other Mac related issues • Deploying Thin clients and assigning the users View Clients (Virtual Machines) • Installing and maintaining View and View related issues ( VMWARE) • Encrypting the user laptops and VM • Installing Mozy Pro Online Backup solution. • Handle day-to-day calls using Hp Solution Desk & peregrine tool • Support users on issues related to desktop, laptop, OS, printers, mail, servers, blackberry, networking & application issues. • Updating Windows patches to all the systems. • Maintaining Windows update Service, antivirus updates. • Creating & Managing Users and Computers in Active Directory • Managing & Administering File, Print servers in Windows 2003 server • Configuri2ng & Administering DHCP Server in Windows 2003 Server • Remote Administration Using Net meeting and dame Ware Tools • Installation of operating system using Symantec Ghost • Providing Remote Support to onsite locations • Remote Administration Using Net meeting and dame Ware Tools • Maintaining all the IT related assets at the site, tagging the same with details related to the asset’s Warranty, AMC etc. • Interact with vendors for Various IT Related equipment • Maintaining constant SLA above 98% for all the call logged for support. • Involved in resource management like managing their leave, allowance, and appraisal. • Working closely with customer for day-to-day operational issue and towards quick closure. • Handling first level of escalations from end user. • Conducting regular meetings with customer to understand operational gaps and issues. • Maintaining 2900+ user’s asset and tracking product deliverables. • Interacting with customer’s global counterpart for latest update in software, images, virus controls and Black Berry.• Installing, configuring & troubleshooting Windows and Operating system (windows 2000/XP). • Configure user’s e-mail using MS outlook 2000 and outlook 2003 • Configuring, assigning and managing user profiles in windows 2000, XP, operating system. • Installing and configuring user’s desktop and Laptops for wireless connectivity. • Installing software’s on Windows Operating systems. • Installing network printers and other devices on the network. • Back up data using windows NT backup • Recover systems using recovery console • Install and configure VPN for connectivity to office network from remote place using Cisco / Nortel VPN client. • Trouble Shooting Hardware problems of any Laptop / Desktops • Knowledge of DNS / DHCP / TCP-IP • Expertise in Safe boot (Encryption software for protecting data) • Trouble Shooting Various Application using by customer. Exp in VMWare ESX server environment within the last 4 years in an ESXi 5.x including deployment of advanced virtualization environments in a high-availability and geographically distributed enterprise using ESXi clusters and HA. FT, DRS. Experience in a an organization with more than 600 servers Experience supporting a Microsoft Active Directory 2003 / 2008 R2 environment including DNS, DHCP, WINS Experience installing, configuring, and maintaining Windows Server 2008/2008 R2/2012 servers Experience in configuration and deployment of VMWare View virtual desktop systems VMware Certified Professional (VCP 4 & 5.1) Experience with other Microsoft Technologies (System Center, SQL, Sharepoint) Experience in the design, development, and testing of application workflows in a cloud environment Plan and execute migration of in-house application(s) to virtual cloud environment based of Open stack Develop and execute tests, log and track issues and drive them to resolution with verification of bug fixes, document test results and research findings. Have Familiarity with cloud computing concepts including virtualization, web services API's, elastic infrastructure, distributed data storage (database, block, object), multitenancy, and metered usage patterns. VMware

• What industry does Pradeep Joel currently work in?

  Pradeep Joel currently works in the
  VMware

• What is Pradeep Joel's area of expertise?

  Pradeep Joel specializes in
  • Handle day-to-day calls currently using Helpzilla and also used HP Solution Desk & Support users on issues related to desktop, laptop, OS, printers, mail, servers, black berry, networking & application issues. • Updating Windows patches to all the systems. • Maintaining Windows update Service, antivirus updates. • Installation of operating system using Symantec Ghost • Providing Remote Support to onsite locations • Remote Administration Using Net meeting and dame Ware Tools & Web EX • Maintaining all the IT related assets at the site, tagging the same with details related to the asset’s Warranty, AMC etc. • Interact with vendors for Various IT Related equipment • Maintaining constant SLA above 98% for all the call logged for support. • Working closely with customer for day-to-day operational issue and towards quick closure. • Maintained 2900+ user’s asset and tracking product deliverables. • Interacting with customer’s global counterpart for latest update in software, images, virus controls and Black Berry. • Co-ordinate between vendor and finance for payment clearance. • Making daily & monthly call reports and do analysis for reducing call volume • Planning & Guiding of Deploying of new Systems Installation • Ordering and maintaining stock of Printer Cartridges • Preparing (POA) plan of action for every month & Implementing it • Monitoring Engineer performance according to call closure and number of calls attendance per month • Assists with development of IT standards and documents procedures and guidelines to enhance efficiency of operations • Supports IT projects by collecting, compiling and analyzing data and preparing reports, spreadsheets for Manager of IT • Supporting Mac Laptop , Fusion and other Mac related issues • Deploying Thin clients and assigning the users View Clients (Virtual Machines) • Installing and maintaining View and View related issues ( VMWARE) • Encrypting the user laptops and VM • Installing Mozy Pro Online Backup solution. • Handle day-to-day calls using Hp Solution Desk & peregrine tool • Support users on issues related to desktop, laptop, OS, printers, mail, servers, blackberry, networking & application issues. • Updating Windows patches to all the systems. • Maintaining Windows update Service, antivirus updates. • Creating & Managing Users and Computers in Active Directory • Managing & Administering File, Print servers in Windows 2003 server • Configuri2ng & Administering DHCP Server in Windows 2003 Server • Remote Administration Using Net meeting and dame Ware Tools • Installation of operating system using Symantec Ghost • Providing Remote Support to onsite locations • Remote Administration Using Net meeting and dame Ware Tools • Maintaining all the IT related assets at the site, tagging the same with details related to the asset’s Warranty, AMC etc. • Interact with vendors for Various IT Related equipment • Maintaining constant SLA above 98% for all the call logged for support. • Involved in resource management like managing their leave, allowance, and appraisal. • Working closely with customer for day-to-day operational issue and towards quick closure. • Handling first level of escalations from end user. • Conducting regular meetings with customer to understand operational gaps and issues. • Maintaining 2900+ user’s asset and tracking product deliverables. • Interacting with customer’s global counterpart for latest update in software, images, virus controls and Black Berry.• Installing, configuring & troubleshooting Windows and Operating system (windows 2000/XP). • Configure user’s e-mail using MS outlook 2000 and outlook 2003 • Configuring, assigning and managing user profiles in windows 2000, XP, operating system. • Installing and configuring user’s desktop and Laptops for wireless connectivity. • Installing software’s on Windows Operating systems. • Installing network printers and other devices on the network. • Back up data using windows NT backup • Recover systems using recovery console • Install and configure VPN for connectivity to office network from remote place using Cisco / Nortel VPN client. • Trouble Shooting Hardware problems of any Laptop / Desktops • Knowledge of DNS / DHCP / TCP-IP • Expertise in Safe boot (Encryption software for protecting data) • Trouble Shooting Various Application using by customer. Exp in VMWare ESX server environment within the last 4 years in an ESXi 5.x including deployment of advanced virtualization environments in a high-availability and geographically distributed enterprise using ESXi clusters and HA. FT, DRS. Experience in a an organization with more than 600 servers Experience supporting a Microsoft Active Directory 2003 / 2008 R2 environment including DNS, DHCP, WINS Experience installing, configuring, and maintaining Windows Server 2008/2008 R2/2012 servers Experience in configuration and deployment of VMWare View virtual desktop systems VMware Certified Professional (VCP 4 & 5.1) Experience with other Microsoft Technologies (System Center, SQL, Sharepoint) Experience in the design, development, and testing of application workflows in a cloud environment Plan and execute migration of in-house application(s) to virtual cloud environment based of Open stack Develop and execute tests, log and track issues and drive them to resolution with verification of bug fixes, document test results and research findings. Have Familiarity with cloud computing concepts including virtualization, web services API's, elastic infrastructure, distributed data storage (database, block, object), multitenancy, and metered usage patterns.

• Which languages does Pradeep Joel speak? 

  Pradeep Joel speaks the following languages:
  No languages available.

• Which industries has Pradeep Joel previously worked in?   

  Pradeep Joel has prior experience in the following industries:
  VMware , Worked as a System Administrator in GMR through PCS (From Jan 2009 to Dec 2009) , Worked as a Windows System Administrator in GE Medical Systems Pvt Ltd, Through E-Logi , Worked as a System Engineer in Azras (from 2004 to 2005)

• What is Pradeep Joel’s work experience?  

  Pradeep Joel has the following professional experience:
  VMware , Worked as a System Administrator in GMR through PCS (From Jan 2009 to Dec 2009) , Worked as a Windows System Administrator in GE Medical Systems Pvt Ltd, Through E-Logi , Worked as a System Engineer in Azras (from 2004 to 2005) .

• How can I find Pradeep Joel on LinkedIn?  

  You can view Pradeep Joel’s
  LinkedIn profile at LinkedIn URL.

• What are Pradeep Joel’s work email addresses?  

  Pradeep Joel’s work email addresses are
  [email protected] .

• What company does Pradeep Joel work for?  

  Pradeep Joel works at
  VMware