Rabiul Ahmed

FAQ About Rabiul Ahmed

• What is Rabiul Ahmed's address?

  Rabiul Ahmed is located at
  New Delhi, Delhi, India

• What is Rabiul Ahmed's job title?

  Rabiul Ahmed is a
  The impressive career of a seasoned Service Delivery Manager spans 18 years, marked by excellence in technical management and team leadership. This dynamic professional is well-versed in strategic planning, stakeholder engagement, and continuous improvement, with a focus on driving solution design and implementation to ensure customer satisfaction and governance. Proficient in communication, problem-solving, and agile methodologies, their expertise extends to the UC platform, automation, and network engineering. At Stefanini North America and APAC, the individual excelled as a Service Delivery Manager, spearheading impactful IT project deliveries across end-user, data center, and security services. They championed process refinement, financial clarity, and innovative technology adoption to elevate business growth, coupled with client engagement initiatives and process improvement projects to enhance operational effectiveness. During their tenure at British Telecom, their role as a Technical Management Professional involved governance of service delivery to meet SLAs and KPIs, contributing significantly to continuous improvement and client satisfaction. They demonstrated adeptness in requirements gathering, solution design, and project management while executing robust implementation strategies and providing post-implementation Tier 3 technical troubleshooting. As a Project Lead at Accenture Solution Services Pvt. Ltd., this dedicated professional led a diverse team in providing technical support operations, culminating in an increase in customer engagement and productivity. They were instrumental in ensuring ITIL compliance in incident, problem, and change management, resulting in substantial downtime reduction and improved response times. Their achievements as a Service Delivery Manager include enhancing client relations through proactive communication strategies, driving process optimization, strategic resource allocation, robust risk management strategies, fostering cross-functional collaboration, and championing a culture of continuous improvement. Their comprehensive skill set encompasses strategic planning, project management, stakeholder engagement, team leadership, risk management, communication, problem-solving, agile methodologies, continuous improvement, technical expertise, requirements verification, solution design, implementation governance, UC platform expertise, automation and scripting, documentation and planning, Cisco Unified Contact Center, network engineering and collaboration, as well as incident, risk, and change management. Stefanini North America And Apac

• What industry does Rabiul Ahmed currently work in?

  Rabiul Ahmed currently works in the
  Stefanini North America And Apac

• What is Rabiul Ahmed's area of expertise?

  Rabiul Ahmed specializes in
  The impressive career of a seasoned Service Delivery Manager spans 18 years, marked by excellence in technical management and team leadership. This dynamic professional is well-versed in strategic planning, stakeholder engagement, and continuous improvement, with a focus on driving solution design and implementation to ensure customer satisfaction and governance. Proficient in communication, problem-solving, and agile methodologies, their expertise extends to the UC platform, automation, and network engineering. At Stefanini North America and APAC, the individual excelled as a Service Delivery Manager, spearheading impactful IT project deliveries across end-user, data center, and security services. They championed process refinement, financial clarity, and innovative technology adoption to elevate business growth, coupled with client engagement initiatives and process improvement projects to enhance operational effectiveness. During their tenure at British Telecom, their role as a Technical Management Professional involved governance of service delivery to meet SLAs and KPIs, contributing significantly to continuous improvement and client satisfaction. They demonstrated adeptness in requirements gathering, solution design, and project management while executing robust implementation strategies and providing post-implementation Tier 3 technical troubleshooting. As a Project Lead at Accenture Solution Services Pvt. Ltd., this dedicated professional led a diverse team in providing technical support operations, culminating in an increase in customer engagement and productivity. They were instrumental in ensuring ITIL compliance in incident, problem, and change management, resulting in substantial downtime reduction and improved response times. Their achievements as a Service Delivery Manager include enhancing client relations through proactive communication strategies, driving process optimization, strategic resource allocation, robust risk management strategies, fostering cross-functional collaboration, and championing a culture of continuous improvement. Their comprehensive skill set encompasses strategic planning, project management, stakeholder engagement, team leadership, risk management, communication, problem-solving, agile methodologies, continuous improvement, technical expertise, requirements verification, solution design, implementation governance, UC platform expertise, automation and scripting, documentation and planning, Cisco Unified Contact Center, network engineering and collaboration, as well as incident, risk, and change management.

• Which languages does Rabiul Ahmed speak? 

  Rabiul Ahmed speaks the following languages:
  No languages available.

• Which industries has Rabiul Ahmed previously worked in?   

  Rabiul Ahmed has prior experience in the following industries:
  BT , Accenture Services , Hcl Technologies , Vcustomer

• What is Rabiul Ahmed’s work experience?  

  Rabiul Ahmed has the following professional experience:
  Stefanini North America And Apac , BT , Accenture Services , Hcl Technologies , Vcustomer .

• How can I find Rabiul Ahmed on LinkedIn?  

  You can view Rabiul Ahmed’s
  LinkedIn profile at LinkedIn URL.

• What are Rabiul Ahmed’s work email addresses?  

  Rabiul Ahmed’s work email addresses are
  [email protected] .

• What company does Rabiul Ahmed work for?  

  Rabiul Ahmed works at
  Stefanini North America And Apac