
Radhakrishna Metta
11+ Years of Professional experience as an Assistant Manager in PMO, WFM, PMS & Project Coordination. As a... | India
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Radhakrishna Metta’s Emails ra****@ic****.com
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Radhakrishna Metta’s Location India
Radhakrishna Metta’s Expertise 11+ Years of Professional experience as an Assistant Manager in PMO, WFM, PMS & Project Coordination. As a PMO to ensure Requirement Gathering, Project planning, Scope management, Resource management, Milestone management, Communication Management, Procurement Management, Integration Management, Stakeholder Management, Change management, Forecasting Analysis, Revenue Analysis, Receivables, Deliverables, Client relationship, Timesheet Management, Billing Analysis & Reconciliations, Budgeting, Invoice Processing, Financial Analysis, Reporting And Analysis across the project portfolio. End-to-End ownership of the Projects life Cycle. -> Schedule and conduct Bill rate & Profitability Improvement measures review for BDMs, Operations. Preparing Bill rate impact analysis reports. -> As a WFM (Workforce Manager): Forecasting the Workload ,Contact center Staffing, Capacity Planning(Manpower), People Management, Day to Day Activities, Facilities & Technology, Average Handle Time (AHT) Analysis, Team Handling, Shrinkage(Internal & External), Attrition Analysis, Leave Management, Timesheet Management. -> As a PMS(Performance Management System): Goal setting KRAs, OKRs to the Support Team & Operations team using SOPs (Standard Operating Procedures), SLAs(Service Level Agreements) for Process Excellence and Improvement and bridge the Gaps in all work areas and presenting the KPI’s to the Management for their progress and improvement plans and Annual Merit Planning process. -> Calculating Variable Pay process, Incentive Reports, Recruitment Data Analysis, MIS, Contribution Analysis and reports, RCA, Profitability Analysis, Operations Management, Master data Management, Prerequisites fulfillment, Production MIS and Reports generation, Data Visualization Score Cards, Excel Dash boards, Power Point Presentations(PPT), Timesheet Management, Leave Management, Reconciliations, Internal Audits. Daily Approvals of PRs, POs, Quality Analysis, Process Improvement, ERP Support. Conducting and involving internal Audits in IT and IT services Industries. 1) ISO/IEC- 27001-2013 Internal Audit Citification by Red Alert From Satyam Venture Engineering Services Private Limited. 2) ISO 9001:2015 Quality Policy Certification by Bureau Veritas from Satyam Venture Engineering Services Private Limited. 3) ISO 14001:2015 Environmental Policy Certification by Bureau Veritas from Satyam Venture Engineering Services Private Limited. 4) ISO 14001:2015 EH&S Policy Certification by Bureau Veritas from Satyam Venture Engineering Services Private Limited.
Radhakrishna Metta’s Current Industry Satyam Venture Engineering Services
Radhakrishna
Metta’s Prior Industry
Premier College Of Management And Science
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Karvy Computershare
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Icici Lombard
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Ovation Services
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Satyam Venture Engineering Services
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Work Experience

Satyam Venture Engineering Services
Assistant Manager Pmo | Wfm | Pms
Fri Nov 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Ovation Services
Project Management Officer
Thu Sep 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Sep 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Icici Lombard
Customer Service Manager
Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri May 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
Karvy Computershare
Mis Executive
Thu Mar 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Aug 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)
Premier College Of Management And Science
Computer Lab Supervisor
Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)