
Rafał Gałaj
Across my whole carrier I was involved in IT. I worked on many levels: Network administrator, IT Support... | Lodz Metropolitan Area, Lodz Metropolitan Area, Poland
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Rafał Gałaj’s Emails ra****@fu****.com
Rafał Gałaj’s Phone Numbers No phone number available.
Social Media
Rafał Gałaj’s Location Lodz Metropolitan Area, Lodz Metropolitan Area, Poland
Rafał Gałaj’s Expertise Across my whole carrier I was involved in IT. I worked on many levels: Network administrator, IT Support Engineer on Service Desk, IT Supervisor, IT Manager, Service Desk Quality Team Manager and IT Support Department Director. I have experience in operational aspects of IT business and Service Desk work organization. I always try manage team to achieve goals and prove good standards of service. I am a very precise and organized person. I like to have everything clear from A to Z. I always focus to keep my current projects SLAs on green. Actually I have under my wings several projects on shared Service Desk. In my career I know that people are one of the most important part of each project. And I always have high involvement in Human Capital management. I follow up a motto: “Be somebody that makes everybody to feel like somebody” We are all working in a same team! There are no better us, we are all the same just doing different roles. We are like parts in big machine and we need to work close to each other, communicate and have same vision of success. I’ve always try to be a natural leader in the team. With over ten years of experience in IT and service support, I’ve exceeded my KPIs many times and have been promoted few times in past. When I look back at those successes, I know that I wouldn’t have reached them if I hadn’t built and led teams composed of highly skilled and diverse individuals. I’m proud of my ability to get cross-functional groups on the same page. I’ve regularly honed my management skills through reviews and sessions with my team. I follow up a motto: “The greatest gift of leadership is a boss who wants you to be successful.” I have analytic mind which allows me to look from a distance if such is needed. I am not a rapid decision making person, I always prefer to gather as many details of situation to minimal risks of failure. It is not changing a fact that I also know how to react quickly if there is a need for it. I know that how Finance area is important, in the whole history of my employment I have never had any high level financial problems with my clients and accounts. I am also aware how important is to keep consistent delivery in all areas and apply best practices in every day work. One of my general rules is to plan ahead all the incoming changes with prediction of potential risks. I always try to keep a positive energy and drive to success with smile. In private life, I am a big fan of water sports. I love to spend my time on Wakeskate and swimming.
Rafał Gałaj’s Current Industry Fujitsu
Rafał
Gałaj’s Prior Industry
Crox
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Swit
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Indesit
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Forweb
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Park Inn By Radisson
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Chatrnet
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Hitec Education Centre
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Fonenet
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Fujitsu
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Pkp Informatyka Spolka Zoo
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Work Experience

Fujitsu
Information Technology Operations Manager
Sun Nov 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Fujitsu
IT Operations Team Manager
Fri Feb 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2020 00:00:00 GMT+0000 (Coordinated Universal Time)
Fujitsu
Team Manager - IT Service Desk
Thu Feb 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Jan 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Pkp Informatyka Spolka Zoo
Director - IT Customer Support Department
Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Oct 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Fujitsu
Support Engineer - IT
Tue Oct 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Mar 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Fonenet
Supervisor - IT
Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jun 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Hitec Education Centre
Hitec IT professional practice.
Mon Dec 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jun 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)
Chatrnet
Manager - IT
Thu Nov 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Park Inn By Radisson
Assistant
Sun Oct 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue May 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time)
Forweb
Manager of Sales - IT Business
Sun Aug 01 2004 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Aug 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Indesit
SKT Team - Engineer
Thu Nov 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Dec 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)
Swit
Network Administrator - IT
Wed Nov 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Nov 01 2001 00:00:00 GMT+0000 (Coordinated Universal Time)
Crox
Shop Supervisor
Mon Nov 01 1999 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Sep 01 2000 00:00:00 GMT+0000 (Coordinated Universal Time)