Rajkumar Arumugam

FAQ About Rajkumar Arumugam

• What is Rajkumar Arumugam's address?

  Rajkumar Arumugam is located at
  Bengaluru, Karnataka, India

• What is Rajkumar Arumugam's job title?

  Rajkumar Arumugam is a
  Experience with installation, configuration, administration, monitoring and troubleshooting of below equipments and products • Handling Avaya S8300, S8400, S8500, S87xx, S88xx server series & G700, G650, G450 Media Gateway. • Creating, managing and monitoring ISDN/CO Trunk, Hunt groups, Extensions/Stations, VDN & Vectors. • Configuration of IPSI, MEDPRO, CLAN, VAL, Ds1, Digital & Analog Board. • Voice mail configuration for the Agents. • Creating the Authcode for the End users. • Configuring a Dial Plan, Route pattern, Vector, VDN and the Hunt groups. • Creating and Changing Announcements. • Installing VAL board and upload the wave files in the VAL board. • Mapping DNIS to the VDN or station as per the project requirement. • Changing the call flow as per the requirement of the Projects. • Troubleshooting the problems related call drops. • I have installed PABX, adjuncts and setting up Call Centers. • Configuring DS1 card for ISDN-PRI Trunks. • Program vectors and call routing based on the customer requests. • Releasing the Backup Trunks when there is sudden spike of calls. • Creating ARS pattern for outgoing calls depends upon project. • Configuring Trunk, Extns & Authcodes in CDR machine for monitoring and pulling reports. • Manage and create Real-time, Historical and Integrated reports in CMS. • Manage and create login ID's or Splits or Skills/VDN in CMS. • Manage Agent Administration, Call Center Administration, Custom reports, User permissions and Maintenance in CMS application. • Troubleshooting the loggers & Nice CLS using nice supervision tool. • Monitoring, Recording and Query generation of calls. Taking Backup of the calls from the nice logger. • Maintaining Audit backup and SQL DB backup. • Configuring Channels and enable logger access for agent, supervisor. • Creating Nice Id and enable ID privileges. • Monitoring LTA & STA Alarms on Nice Supervision. • Creating necessary login ID’s and password for IP Soft phone. Nike India Technology Center

• What industry does Rajkumar Arumugam currently work in?

  Rajkumar Arumugam currently works in the
  Nike India Technology Center

• What is Rajkumar Arumugam's area of expertise?

  Rajkumar Arumugam specializes in
  Experience with installation, configuration, administration, monitoring and troubleshooting of below equipments and products • Handling Avaya S8300, S8400, S8500, S87xx, S88xx server series & G700, G650, G450 Media Gateway. • Creating, managing and monitoring ISDN/CO Trunk, Hunt groups, Extensions/Stations, VDN & Vectors. • Configuration of IPSI, MEDPRO, CLAN, VAL, Ds1, Digital & Analog Board. • Voice mail configuration for the Agents. • Creating the Authcode for the End users. • Configuring a Dial Plan, Route pattern, Vector, VDN and the Hunt groups. • Creating and Changing Announcements. • Installing VAL board and upload the wave files in the VAL board. • Mapping DNIS to the VDN or station as per the project requirement. • Changing the call flow as per the requirement of the Projects. • Troubleshooting the problems related call drops. • I have installed PABX, adjuncts and setting up Call Centers. • Configuring DS1 card for ISDN-PRI Trunks. • Program vectors and call routing based on the customer requests. • Releasing the Backup Trunks when there is sudden spike of calls. • Creating ARS pattern for outgoing calls depends upon project. • Configuring Trunk, Extns & Authcodes in CDR machine for monitoring and pulling reports. • Manage and create Real-time, Historical and Integrated reports in CMS. • Manage and create login ID's or Splits or Skills/VDN in CMS. • Manage Agent Administration, Call Center Administration, Custom reports, User permissions and Maintenance in CMS application. • Troubleshooting the loggers & Nice CLS using nice supervision tool. • Monitoring, Recording and Query generation of calls. Taking Backup of the calls from the nice logger. • Maintaining Audit backup and SQL DB backup. • Configuring Channels and enable logger access for agent, supervisor. • Creating Nice Id and enable ID privileges. • Monitoring LTA & STA Alarms on Nice Supervision. • Creating necessary login ID’s and password for IP Soft phone.

• Which languages does Rajkumar Arumugam speak? 

  Rajkumar Arumugam speaks the following languages:
  No languages available.

• Which industries has Rajkumar Arumugam previously worked in?   

  Rajkumar Arumugam has prior experience in the following industries:
  Nike India Technology Center , Cognizant , Atos It Solutions And Services , Atos , Allsec Technologies , Allsec Technologies , Orange Business Services , Avaya Globalconnect

• What is Rajkumar Arumugam’s work experience?  

  Rajkumar Arumugam has the following professional experience:
  Nike India Technology Center , Nike India Technology Center , Cognizant , Atos It Solutions And Services , Atos , Allsec Technologies , Allsec Technologies , Orange Business Services , Avaya Globalconnect .

• How can I find Rajkumar Arumugam on LinkedIn?  

  You can view Rajkumar Arumugam’s
  LinkedIn profile at LinkedIn URL.

• What are Rajkumar Arumugam’s work email addresses?  

  Rajkumar Arumugam’s work email addresses are
  [email protected] .

• What company does Rajkumar Arumugam work for?  

  Rajkumar Arumugam works at
  Nike India Technology Center