Rajkumar Udayakumar
22+ years of experience in Retail Banking Back-office operations, Contact Centre, Customer Service, Technology & Product Transformations for... | Dbs Bank, 12 Marina Boulevard, Singapore
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Rajkumar Udayakumar’s Emails ru****@db****.com
Rajkumar Udayakumar’s Phone Numbers No phone number available.
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Rajkumar Udayakumar’s Location Dbs Bank, 12 Marina Boulevard, Singapore
Rajkumar Udayakumar’s Expertise 22+ years of experience in Retail Banking Back-office operations, Contact Centre, Customer Service, Technology & Product Transformations for brands like DBS Bank(Banking), Airtel (Telecom), Club Mahindra (Hospitality), Netzero(ISP) & Lexmark Printers. The shift of industry verticals with every job move has been a conscious choice to keep learning from every industry. I strongly believe that 90% of poor customer experiences are driven by poor product & process design. Hence my strong focus is to continuously improve the product design based on data driven customer insights & proactively avoid the need of customers seeking service. After all the best service is when there no need of service right? I believe leveraging technology is very important but the key to deliver a seamless customer experience still remains the people driving the change with logic & strong execution skills. A certified Black Belt in Six Sigma methodology by TQM (Total Quality Management) & Green belt certified by both QAI (Quality Assurance of India) & ISI (Indian Statistical Institute). However for most companies a Pareto chart on their top 5 drivers is more than enough to improve their customer struggles. A Certified Registered COPC coordinator, led the successful COPC certification for Club Mahindra contact Center - the Oscars of the contact center industry. Ultimately my long term goal is to be happy & hopefully leading a company with happy - colleagues, customers & shareholders.
Rajkumar Udayakumar’s Current Industry Dbs Bank
Rajkumar
Udayakumar’s Prior Industry
Jayam
|
Clientlogic
|
Htmt Global Solutions
|
Mahindra Holidays And Resort
|
Dbs Bank
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Work Experience
Dbs Bank
Executive Director & Head - Retail Banking Operations & Contact Center
Wed Mar 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Dbs Bank
Senior Vice President & Head - Customer Service, Contact Center & ATM Operations
Thu Aug 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Mar 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Dbs Bank
Vice President & Head - Customer Service & Contact Centre Operations
Wed Mar 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Jul 01 2019 00:00:00 GMT+0000 (Coordinated Universal Time)
Dbs Bank
Assistant Vice President - ATM, Debit Cards & Contact Center Operations
Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Mahindra Holidays And Resort
CRM Consultant
Tue Nov 01 2011 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jul 01 2012 00:00:00 GMT+0000 (Coordinated Universal Time)
Mahindra Holidays And Resort
Unit Head - Centralized Customer Service, Transitions & Strategic Projects
Sat Nov 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon Sep 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Htmt Global Solutions
Deputy Program Manager - Operations in HTMT (Airtel - GPRS Tech support & Postpaid)
Wed Mar 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time) — Sat Nov 01 2008 00:00:00 GMT+0000 (Coordinated Universal Time)
Clientlogic
Asst Manager - Operations
Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Feb 01 2006 00:00:00 GMT+0000 (Coordinated Universal Time)
Jayam
Customer Service Executive
Mon Jul 01 2002 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jan 01 2003 00:00:00 GMT+0000 (Coordinated Universal Time)Skills
Languages
Rajkumar Udayakumar Email Addresses
FAQ About Rajkumar Udayakumar
-
Rajkumar Udayakumar is located at
Dbs Bank, 12 Marina Boulevard, Singapore -
Rajkumar Udayakumar is a
22+ years of experience in Retail Banking Back-office operations, Contact Centre, Customer Service, Technology & Product Transformations for brands like DBS Bank(Banking), Airtel (Telecom), Club Mahindra (Hospitality), Netzero(ISP) & Lexmark Printers. The shift of industry verticals with every job move has been a conscious choice to keep learning from every industry. I strongly believe that 90% of poor customer experiences are driven by poor product & process design. Hence my strong focus is to continuously improve the product design based on data driven customer insights & proactively avoid the need of customers seeking service. After all the best service is when there no need of service right? I believe leveraging technology is very important but the key to deliver a seamless customer experience still remains the people driving the change with logic & strong execution skills. A certified Black Belt in Six Sigma methodology by TQM (Total Quality Management) & Green belt certified by both QAI (Quality Assurance of India) & ISI (Indian Statistical Institute). However for most companies a Pareto chart on their top 5 drivers is more than enough to improve their customer struggles. A Certified Registered COPC coordinator, led the successful COPC certification for Club Mahindra contact Center - the Oscars of the contact center industry. Ultimately my long term goal is to be happy & hopefully leading a company with happy - colleagues, customers & shareholders. Dbs Bank -
Rajkumar Udayakumar currently works in the
Dbs Bank -
Rajkumar Udayakumar specializes in
22+ years of experience in Retail Banking Back-office operations, Contact Centre, Customer Service, Technology & Product Transformations for brands like DBS Bank(Banking), Airtel (Telecom), Club Mahindra (Hospitality), Netzero(ISP) & Lexmark Printers. The shift of industry verticals with every job move has been a conscious choice to keep learning from every industry. I strongly believe that 90% of poor customer experiences are driven by poor product & process design. Hence my strong focus is to continuously improve the product design based on data driven customer insights & proactively avoid the need of customers seeking service. After all the best service is when there no need of service right? I believe leveraging technology is very important but the key to deliver a seamless customer experience still remains the people driving the change with logic & strong execution skills. A certified Black Belt in Six Sigma methodology by TQM (Total Quality Management) & Green belt certified by both QAI (Quality Assurance of India) & ISI (Indian Statistical Institute). However for most companies a Pareto chart on their top 5 drivers is more than enough to improve their customer struggles. A Certified Registered COPC coordinator, led the successful COPC certification for Club Mahindra contact Center - the Oscars of the contact center industry. Ultimately my long term goal is to be happy & hopefully leading a company with happy - colleagues, customers & shareholders. -
Rajkumar Udayakumar speaks the following languages:
No languages available. -
Rajkumar Udayakumar has prior experience in the following industries:
Dbs Bank , Dbs Bank , Dbs Bank , Mahindra Holidays And Resort , Mahindra Holidays And Resort , Htmt Global Solutions , Clientlogic , Jayam -
Rajkumar Udayakumar has the following professional experience:
Dbs Bank , Dbs Bank , Dbs Bank , Dbs Bank , Mahindra Holidays And Resort , Mahindra Holidays And Resort , Htmt Global Solutions , Clientlogic , Jayam . -
You can view Rajkumar Udayakumar’s
LinkedIn profile at LinkedIn URL. -
Rajkumar Udayakumar’s work email addresses are
[email protected] . -
Rajkumar Udayakumar works at
Dbs Bank
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