Rajneesh Pandeya

FAQ About Rajneesh Pandeya

• What is Rajneesh Pandeya's address?

  Rajneesh Pandeya is located at
  Bengaluru, Bengaluru, India

• What is Rajneesh Pandeya's job title?

  Rajneesh Pandeya is a
  Budgets Controlled- I am proficient in managing costs and hence very productive in resolving issues with closure of support incidents at relatively reasonable cost to the company. Our hiring of new and replacement team members is well within budget. · Revenue Streams Impacted- The exceptional customer service of our team ensures high levels of customer satisfaction, retention, and realization of higher customer life-time value. As we work 24/7, 365 days in different shifts we can render service to customers of all regions as soon as they require it, with immediate response. The team has been mentored and management by professionals under me. · Project Values- We assist teams of other departments and regions and contribute value to the projects overall such as upgrades Personal Contributions 1. Training - Greater involvement in organizing training of new hires and the roll-out of sessions on new tools such as Jasper. With assistance from leadership, I was successful in creating a team who is high performing. 2. Liaised extensively with customers, cloud, and other teams. Helped number of escalations within my team and other business units 3. Deployed appropriate resources with the high levels of skills required for regression testing of new HMS releases and provided detailed reports to management and development teams. 4. Audited work and records on incidents for accuracy on all parameters randomly and involved and created teams who can work on enhancing skills within my group. 5. Managed the covid period with zero downtime by quickly adopting work from home and hybrid approach. Grew the team in India as the company became more global with additional installations of Infor HMS. 6. Created Infor POS team and transitioned them to a new management which is now very successful within Infor. 7. Created a reporting team within our group which helped in resolving complex Cognos issues. Also reset the shift coverage within our team to cover the US (North Americas) shifts ina better way. 8. Trained and managed resources with Medallion product line, thus bringing the support in-house in SoftBrands from a vendor in Russia. This brought down the cost to company significantly. Conducted the QA within our group with select global peers to analyze the language levels within our team. This gave global peers confidence in our ability to support English speaking customers. 9. Worked very well with a project for Walt Disney World company and gave proper handover to US company at the end of the project. Infor

• What industry does Rajneesh Pandeya currently work in?

  Rajneesh Pandeya currently works in the
  Infor

• What is Rajneesh Pandeya's area of expertise?

  Rajneesh Pandeya specializes in
  Budgets Controlled- I am proficient in managing costs and hence very productive in resolving issues with closure of support incidents at relatively reasonable cost to the company. Our hiring of new and replacement team members is well within budget. · Revenue Streams Impacted- The exceptional customer service of our team ensures high levels of customer satisfaction, retention, and realization of higher customer life-time value. As we work 24/7, 365 days in different shifts we can render service to customers of all regions as soon as they require it, with immediate response. The team has been mentored and management by professionals under me. · Project Values- We assist teams of other departments and regions and contribute value to the projects overall such as upgrades Personal Contributions 1. Training - Greater involvement in organizing training of new hires and the roll-out of sessions on new tools such as Jasper. With assistance from leadership, I was successful in creating a team who is high performing. 2. Liaised extensively with customers, cloud, and other teams. Helped number of escalations within my team and other business units 3. Deployed appropriate resources with the high levels of skills required for regression testing of new HMS releases and provided detailed reports to management and development teams. 4. Audited work and records on incidents for accuracy on all parameters randomly and involved and created teams who can work on enhancing skills within my group. 5. Managed the covid period with zero downtime by quickly adopting work from home and hybrid approach. Grew the team in India as the company became more global with additional installations of Infor HMS. 6. Created Infor POS team and transitioned them to a new management which is now very successful within Infor. 7. Created a reporting team within our group which helped in resolving complex Cognos issues. Also reset the shift coverage within our team to cover the US (North Americas) shifts ina better way. 8. Trained and managed resources with Medallion product line, thus bringing the support in-house in SoftBrands from a vendor in Russia. This brought down the cost to company significantly. Conducted the QA within our group with select global peers to analyze the language levels within our team. This gave global peers confidence in our ability to support English speaking customers. 9. Worked very well with a project for Walt Disney World company and gave proper handover to US company at the end of the project.

• Which languages does Rajneesh Pandeya speak? 

  Rajneesh Pandeya speaks the following languages:
  No languages available.

• Which industries has Rajneesh Pandeya previously worked in?   

  Rajneesh Pandeya has prior experience in the following industries:
  Infor , Softbrands , Softbrands , Softbrands , Softbrands , Aremissoft , First Ring India Private Limitedicici One Source

• What is Rajneesh Pandeya’s work experience?  

  Rajneesh Pandeya has the following professional experience:
  Infor , Infor , Softbrands , Softbrands , Softbrands , Softbrands , Aremissoft , First Ring India Private Limitedicici One Source .

• How can I find Rajneesh Pandeya on LinkedIn?  

  You can view Rajneesh Pandeya’s
  LinkedIn profile at LinkedIn URL.

• What are Rajneesh Pandeya’s work email addresses?  

  Rajneesh Pandeya’s work email addresses are
  [email protected] .

• What company does Rajneesh Pandeya work for?  

  Rajneesh Pandeya works at
  Infor