
Rajnish Kumar
n Highly motivated and result oriented with more than 15 years of rich experience providing exceptional customer... | Calgary, Alberta, Canada
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Rajnish Kumar’s Emails ra****@ax****.com
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Rajnish Kumar’s Location Calgary, Alberta, Canada
Rajnish Kumar’s Expertise n Highly motivated and result oriented with more than 15 years of rich experience providing exceptional customer service to the customers by employing consultative sales skills to offer a Wide variety of investment products and service solutions based on individual customer need. Diligent team handling abilities. Handling a team of 15 peoples in the biggest branch of Amritsar. Key Responsibilities I am Handling · Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening & customer service with a team of Tellers and Customer Service Officers. · Ensure all customer complaints and issues are resolved maintaining high service standards · Establish and strengthen all key customer relationships to generate sustained business · Ensure growth in account balances and achievement of aggregate cross sell point’s target · Ensure maintenance of cash balance as per Cash Retention Limit · Control and monitor leakage of income, office accounts and anti-money laundering alerts · Ensure compliance with banking rules, regulations & procedures, review vault register and overdue management · Review branch operations reports and track exceptional transactions. · Handle internal and external audit processes and attend audit queries immediately · Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank Role Proficiencies: For successful execution of the job, I possess the following: · Knowledge of banking products and services · Knowledge of regulatory guidelines and norms · Good communication (both verbal and written) skill in both English and the local language · Ability to manage complex client situations · Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment · Ability to handle pressure and meet deadlines .
Rajnish Kumar’s Current Industry Amazon
Rajnish
Kumar’s Prior Industry
Icici Bank
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Axis Bank
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Kotak Mahindra Bank
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Amazon
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Work Experience

Amazon
Associate
Thu Jun 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Kotak Mahindra Bank
Regional Process Manager
Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun Jan 01 2023 00:00:00 GMT+0000 (Coordinated Universal Time)
Axis Bank
Regional Process Manager
Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Dec 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Icici Bank
Customer Service Officer
Sat Sep 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Nov 01 2013 00:00:00 GMT+0000 (Coordinated Universal Time)