
Rich Baker
As the UK & Ireland Head of Internal Operations Communications at Amazon I lead the internal communications strategy,... | United Kingdom
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Rich Baker’s Emails ri****@ja****.com
Rich Baker’s Phone Numbers 44151420****
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Rich Baker’s Location United Kingdom
Rich Baker’s Expertise As the UK & Ireland Head of Internal Operations Communications at Amazon I lead the internal communications strategy, execution and issues management for Amazon’s second largest country operation. The audience is large and diverse; around 75,000 people working in operations, warehousing, planning, logistics, senior leadership, ER, HR IT and more, employed in 5 businesses at 140 sites. I bring 15+ years of experience in corporate affairs, internal communications, employee engagement and cultural change leadership across various sectors, including rail, automotive, technology, consultancy, manufacturing, brewing, and utilities. Prior to that I worked in retail, operations and customer service senior management. Fellow of the Institute of Internal Communication (FIIC) Chartered Member of the Chartered Institute of Personnel Development (MCIPD) Chartered Institute of Public Relations (MCIPR) Fellow of the Institute of Leadership and Management (FInstLM) Experienced Transformation Coach and Facilitator Featured in the best-selling book Five Star Customer Service for my pioneering work in Social Media. Awarded Communicator of the Year, Best in Class awards for Campaign and Digital at The Institute of Internal Communication. Masters degree in Business Administration (MBA) specialising in organisational culture and employee engagement. Member of the Harvard Business Review Advisory Council, an invitation-only research community of business professionals. Passionate about connecting people with purpose, creating inclusive and diverse cultures, and driving organisational transformation and business excellence through effective communication.
Rich Baker’s Current Industry Amazon
Rich
Baker’s Prior Industry
Virgin Trains
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London Midland
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Carlsberg
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Institute Of Internal Communication
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Andpartnership Leadership Consultants And Change Experts
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Hs2
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Hiyu
|
Northgate
|
National Grid
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Jaguar Land Rover
|
Amazon
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Work Experience

Amazon
Head of Internal Communications at Amazon
Wed Jun 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time) — Present
Jaguar Land Rover
Communications Manager
Wed Sep 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Feb 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Jaguar Land Rover
Corporate Affairs and Communications Manager at JLR
Tue May 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
National Grid
Customer Experience Transformation Communications Manager at National Grid
Mon May 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue May 01 2018 00:00:00 GMT+0000 (Coordinated Universal Time)
Northgate
Head of Internal Communications
Tue Nov 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Mon May 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time)
Hiyu
Founder
Mon Aug 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Wed Jun 01 2022 00:00:00 GMT+0000 (Coordinated Universal Time)
Hs2
Senior Communications Consultant | Head of Internal Campaigns
Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Nov 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Andpartnership Leadership Consultants And Change Experts
Internal Communications and Employee Engagement Director
Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Sun May 01 2016 00:00:00 GMT+0000 (Coordinated Universal Time)
Institute Of Internal Communication
Non Executive Board Director at the IoIC
Sat Aug 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2021 00:00:00 GMT+0000 (Coordinated Universal Time)
Carlsberg
Head of Internal Communications
Thu May 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time) — Thu Oct 01 2015 00:00:00 GMT+0000 (Coordinated Universal Time)
London Midland
Senior Internal Communications and Employee Engagement Manager
Sat May 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Apr 01 2014 00:00:00 GMT+0000 (Coordinated Universal Time)
Virgin Trains
Senior Manager Customer Operations
Thu Jan 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time) — Fri Jan 01 2010 00:00:00 GMT+0000 (Coordinated Universal Time)
Virgin Trains
Employee Experience Manager
Thu Feb 01 2007 00:00:00 GMT+0000 (Coordinated Universal Time) — Tue Dec 01 2009 00:00:00 GMT+0000 (Coordinated Universal Time)