Roy Daniel

FAQ About Roy Daniel

• What is Roy Daniel's address?

  Roy Daniel is located at
  Leicester, Leicester, United Kingdom

• What is Roy Daniel's job title?

  Roy Daniel is a
  Personal Banking Consultant, Telephone distribution, Santander, 2012 to present • Achieving sales through service on Inbound/outbound calls. E.g. loans, 123 current accounts, credit cards, (one of the top performers on the floor for credit card sales) savings accounts, upgrades etc. Cross selling where appropriate & promoting the “123 World” • Selling compliantly, and performing within strict internal quality (iq) and advice quality (aq) guidelines. Passed IQ gateway with 80% IQ score. Risk performance Year to date – Advice Quality 100%. Risk score 92.86% (on target for risk gateway). Non switchers 115% to target, and credit cards 99.4%, both achieved by having value adding conversations with customers. • Dealing with complaints as first point of contact. • Fully competent with the new Customer Discussion Tool (CDT). Credit Analyst /Risk Assessment 2010 to 2012 British Gas • Working as part of a dynamic team, helping to bring value to British Gas by credit vetting Businesses/ Customers wishing to join BG, to minimise risk and bad debt. Within targets set by Credit and business requirements. • Analysing company accounts and financials using Dunn & Bradstreet and Experian • Handling customer’s requirements and queries effectively – always providing excellent customer service. • Negotiating with customers and internal departments and solving problems effectively. • Negotiating with Sales agents.Warrants Team – Officer August 2007 British Gas • Arranging disconnections of supply due to debt. • Organising reconnections after payments made. • Exceptional communicational skills gained from maintaining relationships with company directors, Meter Operators, Transco, National Grid, legal team, • Collecting debt from customers, resolving customer queries, overcoming reasons for non-payment. • Liaising with other internal departments.Credit Controller - Frontline Collections July 2006 British Gas Inbound and outbound telephone calls, writing letters to customers. Maximising cash collection, minimising bad debt, and bad debt charge. Managing and resolving complex queries, and complaints. Effectively managing time, and prioritising workload. Liaising internally/ externally with colleagues throughout the business. Updating systems. Santander UK Corporate & Commercial

• What industry does Roy Daniel currently work in?

  Roy Daniel currently works in the
  Santander UK Corporate & Commercial

• What is Roy Daniel's area of expertise?

  Roy Daniel specializes in
  Personal Banking Consultant, Telephone distribution, Santander, 2012 to present • Achieving sales through service on Inbound/outbound calls. E.g. loans, 123 current accounts, credit cards, (one of the top performers on the floor for credit card sales) savings accounts, upgrades etc. Cross selling where appropriate & promoting the “123 World” • Selling compliantly, and performing within strict internal quality (iq) and advice quality (aq) guidelines. Passed IQ gateway with 80% IQ score. Risk performance Year to date – Advice Quality 100%. Risk score 92.86% (on target for risk gateway). Non switchers 115% to target, and credit cards 99.4%, both achieved by having value adding conversations with customers. • Dealing with complaints as first point of contact. • Fully competent with the new Customer Discussion Tool (CDT). Credit Analyst /Risk Assessment 2010 to 2012 British Gas • Working as part of a dynamic team, helping to bring value to British Gas by credit vetting Businesses/ Customers wishing to join BG, to minimise risk and bad debt. Within targets set by Credit and business requirements. • Analysing company accounts and financials using Dunn & Bradstreet and Experian • Handling customer’s requirements and queries effectively – always providing excellent customer service. • Negotiating with customers and internal departments and solving problems effectively. • Negotiating with Sales agents.Warrants Team – Officer August 2007 British Gas • Arranging disconnections of supply due to debt. • Organising reconnections after payments made. • Exceptional communicational skills gained from maintaining relationships with company directors, Meter Operators, Transco, National Grid, legal team, • Collecting debt from customers, resolving customer queries, overcoming reasons for non-payment. • Liaising with other internal departments.Credit Controller - Frontline Collections July 2006 British Gas Inbound and outbound telephone calls, writing letters to customers. Maximising cash collection, minimising bad debt, and bad debt charge. Managing and resolving complex queries, and complaints. Effectively managing time, and prioritising workload. Liaising internally/ externally with colleagues throughout the business. Updating systems.

• Which languages does Roy Daniel speak? 

  Roy Daniel speaks the following languages:
  No languages available.

• Which industries has Roy Daniel previously worked in?   

  Roy Daniel has prior experience in the following industries:
  Santander UK Corporate & Commercial , British Gas Business , British Gas Business , British Gas Business

• What is Roy Daniel’s work experience?  

  Roy Daniel has the following professional experience:
  Santander UK Corporate & Commercial , British Gas Business , British Gas Business , British Gas Business .

• How can I find Roy Daniel on LinkedIn?  

  You can view Roy Daniel’s
  LinkedIn profile at LinkedIn URL.

• What are Roy Daniel’s work email addresses?  

  Roy Daniel’s work email addresses are
  [email protected] .

• What company does Roy Daniel work for?  

  Roy Daniel works at
  Santander UK Corporate & Commercial