Sachdev Singh

FAQ About Sachdev Singh

• What is Sachdev Singh's address?

  Sachdev Singh is located at
  Melbourne, Victoria, Australia

• What is Sachdev Singh's job title?

  Sachdev Singh is a
  • ITIL 4 Foundation Certified IT Support Engineer with 29 years of experience in technical support activities and leading support teams. Over the years covered key capabilities such as: - 13 years of experience in day-to-day ICT operations in both normal and 24/7 environment ensuring continuity and unified digital and communication services. - Handling incident, problem & change tickets according to service management processes based on the ITIL 4 framework for Levels 1, 2 and 3 - Providing technical support via various mediums such as phones, instant messengers, emails and also deployment of services. - Ensuring system & service availability, reliability, and Quality of Service (QOS) to further improve the customer satisfaction index (CSI) as per stipulated SLA. - Monitoring network performance and identifying issues via Network Monitoring Systems (NMS) ensuring seamless operations. - In-depth knowledge in the areas of Network Operations Centre (NOC), field engineering, voice, and data network management (copper and fibre). Also knowledgeable in PSTN, DSLAM, MSAN, BRAS, E2E copper and fibre access infrastructure, networking, xDSL and Wi-Fi connectivity. • Recognized by stakeholders as a result-oriented person who places utmost importance on providing extensive support and being people-centric in ensuring the best user experience. • Strong analytical and problem-solving skills, enabling effective decision-making, especially when dealing with major crises and conflict resolutions. • Graduated with a BSc. in Computing from the University of Portsmouth, UK, certified with ITIL4 Foundation and also CCNA Telekom

• What industry does Sachdev Singh currently work in?

  Sachdev Singh currently works in the
  Telekom

• What is Sachdev Singh's area of expertise?

  Sachdev Singh specializes in
  • ITIL 4 Foundation Certified IT Support Engineer with 29 years of experience in technical support activities and leading support teams. Over the years covered key capabilities such as: - 13 years of experience in day-to-day ICT operations in both normal and 24/7 environment ensuring continuity and unified digital and communication services. - Handling incident, problem & change tickets according to service management processes based on the ITIL 4 framework for Levels 1, 2 and 3 - Providing technical support via various mediums such as phones, instant messengers, emails and also deployment of services. - Ensuring system & service availability, reliability, and Quality of Service (QOS) to further improve the customer satisfaction index (CSI) as per stipulated SLA. - Monitoring network performance and identifying issues via Network Monitoring Systems (NMS) ensuring seamless operations. - In-depth knowledge in the areas of Network Operations Centre (NOC), field engineering, voice, and data network management (copper and fibre). Also knowledgeable in PSTN, DSLAM, MSAN, BRAS, E2E copper and fibre access infrastructure, networking, xDSL and Wi-Fi connectivity. • Recognized by stakeholders as a result-oriented person who places utmost importance on providing extensive support and being people-centric in ensuring the best user experience. • Strong analytical and problem-solving skills, enabling effective decision-making, especially when dealing with major crises and conflict resolutions. • Graduated with a BSc. in Computing from the University of Portsmouth, UK, certified with ITIL4 Foundation and also CCNA

• Which languages does Sachdev Singh speak? 

  Sachdev Singh speaks the following languages:
  No languages available.

• Which industries has Sachdev Singh previously worked in?   

  Sachdev Singh has prior experience in the following industries:
  Telekom , Telekom , Telekom

• What is Sachdev Singh’s work experience?  

  Sachdev Singh has the following professional experience:
  Telekom , Telekom , Telekom .

• How can I find Sachdev Singh on LinkedIn?  

  You can view Sachdev Singh’s
  LinkedIn profile at LinkedIn URL.

• What are Sachdev Singh’s work email addresses?  

  Sachdev Singh’s work email addresses are
  [email protected].

• What company does Sachdev Singh work for?  

  Sachdev Singh works at
  Telekom