Sachin Sachdeva

FAQ About Sachin Sachdeva

• What is Sachin Sachdeva's address?

  Sachin Sachdeva is located at
  Colt Technology Services, 103, India

• What is Sachin Sachdeva's job title?

  Sachin Sachdeva is a
  Currently associated with COLT Technologies as Sr. Lead Analyst- Service Delivery; offering over 22 years of experience in streamlining business operations, driving customer centric operations to meet or exceed quality of service commitments Managed process operations entailing mapping business processes and studying requirements, designing, implementing and improving process solutions in line with the guidelines specified by customer / clients through identifying cost improvement initiatives Ensured highest levels of customer satisfaction through problem-solving skills and First Time Right Approach; defined service delivery standards while ensuring adherence to delivery model and managing the SLAs; met KPIs (Customer Satisfaction, Net Promoter Scores, Service Levels and more) Developed and set up processes, Standard Operating Procedures, monitored overall functioning of processes, investigated customer complaints/feedback, identified improvement areas and suggested measures to maximize customer satisfaction level Tracked customer order status, managed customer / internal rejections & delays, ensured timely delivery and customer satisfaction & delight Colt Technology Services

• What industry does Sachin Sachdeva currently work in?

  Sachin Sachdeva currently works in the
  Colt Technology Services

• What is Sachin Sachdeva's area of expertise?

  Sachin Sachdeva specializes in
  Currently associated with COLT Technologies as Sr. Lead Analyst- Service Delivery; offering over 22 years of experience in streamlining business operations, driving customer centric operations to meet or exceed quality of service commitments Managed process operations entailing mapping business processes and studying requirements, designing, implementing and improving process solutions in line with the guidelines specified by customer / clients through identifying cost improvement initiatives Ensured highest levels of customer satisfaction through problem-solving skills and First Time Right Approach; defined service delivery standards while ensuring adherence to delivery model and managing the SLAs; met KPIs (Customer Satisfaction, Net Promoter Scores, Service Levels and more) Developed and set up processes, Standard Operating Procedures, monitored overall functioning of processes, investigated customer complaints/feedback, identified improvement areas and suggested measures to maximize customer satisfaction level Tracked customer order status, managed customer / internal rejections & delays, ensured timely delivery and customer satisfaction & delight

• Which languages does Sachin Sachdeva speak? 

  Sachin Sachdeva speaks the following languages:
  No languages available.

• Which industries has Sachin Sachdeva previously worked in?   

  Sachin Sachdeva has prior experience in the following industries:
  Ge Capital

• What is Sachin Sachdeva’s work experience?  

  Sachin Sachdeva has the following professional experience:
  Colt Technology Services , Ge Capital , Colt Telecom .

• How can I find Sachin Sachdeva on LinkedIn?  

  You can view Sachin Sachdeva’s
  LinkedIn profile at LinkedIn URL.

• What are Sachin Sachdeva’s work email addresses?  

  Sachin Sachdeva’s work email addresses are
  [email protected] .

• What company does Sachin Sachdeva work for?  

  Sachin Sachdeva works at
  Colt Technology Services