Salson Sonsing

FAQ About Salson Sonsing

• What is Salson Sonsing's address?

  Salson Sonsing is located at
  NCR - National Capital Region, NCR - National Capital Region, Philippines

• What is Salson Sonsing's job title?

  Salson Sonsing is a
  - Monitor all areas of performance metrics to assure standards are met across the board - Ensure that client services levels are met or exceeded - Interact with client about operational issues in the absence of the Operations Manager - Collate and responds to operational issues as reported by Team Leaders - Evaluate management and contact center practices for possible modifications that will result in increased employee efficiency and satisfaction - Create incentive programs for all staff in conjunction with meeting performance measurements. - Insures Team and Staff meet productivity standards. - Helps Shift Managers insure client service levels are met or exceeded. - Monitors service calls, e-mails and other contact methods to observe employee's demeanor, technical accuracy, and conformity to company policies. - Recommends corrective services within client limits to adjust customer complaints. - Determines work procedures, and expedites workflow. - Issues written and oral instructions to front line representatives for all team in conjunction with meeting performance measurements. - Monitors all areas of performance metrics to assure that standards are met across the board.- Conducts individual, group, and organization-based training and development needs analyses, evaluation, and assessments. - Based on the assessed need, plans, develops, and delivers or guides, and coordinates the delivery of individual and/or group training and instructional programs. - Develops or oversees the development of training curricula and determines appropriate instructional methodologies and formats; evaluates and recommends changes to the training methods as appropriate to meet overall training goals and objectives. - Oversees and coordinates the development and preparation of training manuals and instructional materials, quizzes and job aids from reference tools appropriate to specific program objectives. - Responsible for implementation and evaluation of training program designed to track performance and identify quality opportunities. - Plans, organizes and directs the tasks/activities of the Training Specialists according to class projections (Product Specifics Training, Training Period and Refresher Courses). - Provides guidance and leadership to staff training specialists in accordance with specified program objectives. HGS - Hinduja Global Solutions

• What industry does Salson Sonsing currently work in?

  Salson Sonsing currently works in the
  HGS - Hinduja Global Solutions

• What is Salson Sonsing's area of expertise?

  Salson Sonsing specializes in
  - Monitor all areas of performance metrics to assure standards are met across the board - Ensure that client services levels are met or exceeded - Interact with client about operational issues in the absence of the Operations Manager - Collate and responds to operational issues as reported by Team Leaders - Evaluate management and contact center practices for possible modifications that will result in increased employee efficiency and satisfaction - Create incentive programs for all staff in conjunction with meeting performance measurements. - Insures Team and Staff meet productivity standards. - Helps Shift Managers insure client service levels are met or exceeded. - Monitors service calls, e-mails and other contact methods to observe employee's demeanor, technical accuracy, and conformity to company policies. - Recommends corrective services within client limits to adjust customer complaints. - Determines work procedures, and expedites workflow. - Issues written and oral instructions to front line representatives for all team in conjunction with meeting performance measurements. - Monitors all areas of performance metrics to assure that standards are met across the board.- Conducts individual, group, and organization-based training and development needs analyses, evaluation, and assessments. - Based on the assessed need, plans, develops, and delivers or guides, and coordinates the delivery of individual and/or group training and instructional programs. - Develops or oversees the development of training curricula and determines appropriate instructional methodologies and formats; evaluates and recommends changes to the training methods as appropriate to meet overall training goals and objectives. - Oversees and coordinates the development and preparation of training manuals and instructional materials, quizzes and job aids from reference tools appropriate to specific program objectives. - Responsible for implementation and evaluation of training program designed to track performance and identify quality opportunities. - Plans, organizes and directs the tasks/activities of the Training Specialists according to class projections (Product Specifics Training, Training Period and Refresher Courses). - Provides guidance and leadership to staff training specialists in accordance with specified program objectives.

• Which languages does Salson Sonsing speak? 

  Salson Sonsing speaks the following languages:
  No languages available.

• Which industries has Salson Sonsing previously worked in?   

  Salson Sonsing has prior experience in the following industries:
  HGS - Hinduja Global Solutions , Hinduja Global Solutions Inc., , Hinduja Global Solutions Inc., , Hinduja Global Solutions Inc., , Customer Contact Center , San Miguel Corporation

• What is Salson Sonsing’s work experience?  

  Salson Sonsing has the following professional experience:
  HGS - Hinduja Global Solutions , Hinduja Global Solutions Inc., , Hinduja Global Solutions Inc., , Hinduja Global Solutions Inc., , Customer Contact Center , San Miguel Corporation .

• How can I find Salson Sonsing on LinkedIn?  

  You can view Salson Sonsing’s
  LinkedIn profile at LinkedIn URL.

• What are Salson Sonsing’s work email addresses?  

  Salson Sonsing’s work email addresses are
  [email protected] .

• What company does Salson Sonsing work for?  

  Salson Sonsing works at
  HGS - Hinduja Global Solutions