
Sandeep Singh
• Lead and Manage a Team of 20 Customer Service Associates • Improve customer service experience, create engaged... | Mississauga, Mississauga, Canada
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Sandeep Singh’s Emails sa****@ma****.com
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Sandeep Singh’s Location Mississauga, Mississauga, Canada
Sandeep Singh’s Expertise • Lead and Manage a Team of 20 Customer Service Associates • Improve customer service experience, create engaged customers and facilitate organic growth • Motivate team to achieve daily goals for Mastercard signups • Take ownership of customers issues and follow problems through to resolution • Set a clear mission and deploy strategies focused towards that mission • Develop service procedures, policies and standards • Keep accurate records and document customer service actions and discussions • Analyze statistics and compile accurate reports • Manage & executed audits to keep record of money flowing • Mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment • Communicating courteously with customers by telephone and face to face • Keep ahead of industry’s developments and apply best practices to areas of improvement • Control resources and utilize assets to achieve qualitative and quantitative targets • Adhere to and manage the approved budget • Maintain an orderly workflow according to priorities.
Sandeep Singh’s Current Industry Walmart Canada
Sandeep
Singh’s Prior Industry
Walmart Canada
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Work Experience

Walmart Canada
Customer Service Manager
Tue Aug 01 2017 00:00:00 GMT+0000 (Coordinated Universal Time) — Present