Saraswathi Nese

FAQ About Saraswathi Nese

• What is Saraswathi Nese's address?

  Saraswathi Nese is located at
  Anz, RMZ Ecoworld, India

• What is Saraswathi Nese's job title?

  Saraswathi Nese is a
  Overall have 22+ yrs experience. 17+ yrs in Banking and 5+ yrs in Customer Services - 3rd party contact centers.<br><br>Currently working at ANZ bank (Service Center) Bangalore, since 2006. Have been in differnt roles/depts. Quality Lead, Ops Manager, Risk & Compliance Mgr, Business Assurance Mgr -Trade, Assurance Mgr - Retail & Wealth, Asia Pacific, Assurance Manager - institutional operations (AU, NZ and APEA)..<br><br>Experience in end to end Ops Risk Mgmt as 1st line of defence, for Retail and Instructional Operations - KYC onboarding of new to bank, On going due diligence, account opening, static data maintenance, channels registration which support payments facilities, Client Services (Enquires from customer on emails or calls).<br><br>- Risk Profiling<br>- Control Testing<br>- Ops incidents mgmt<br>- KRI /KPI performance tracking and improvement<br>- Process improvement through reviews, automations, simplification<br>- Transition mgmt - from in country to service center<br>- Annual Risk attestation <br>- Mgmt Risk forum reporting and updates<br>- Customer complaints mgmt<br>- Risk Awareness Sessions for staff and mgmt<br>- New staff training and coaching<br>- Consequences mgmt due to performance issues, behavior issues etc.<br>- Audit preparation (conducted by 3rd line of defence).<br>- Work with Divisional Risk teams for implementation of risk framework and ongoing changes (2nd line of defence).<br><br>Interaction with 21 countries covering Asia, Pacific, Europe, NZ, Australia, USA countries, stakeholders - Operations and Risk and complaince teams.<br>Internally work closely with Ops Heads, leads, SMEs and support teams (for automation)<br><br>Prior to ANZ, I have worked in Infosys, Khodays Contact Centre and 247Customer, as Ops Team Lead and Quality mgr. Anz

• What industry does Saraswathi Nese currently work in?

  Saraswathi Nese currently works in the
  Anz

• What is Saraswathi Nese's area of expertise?

  Saraswathi Nese specializes in
  Overall have 22+ yrs experience. 17+ yrs in Banking and 5+ yrs in Customer Services - 3rd party contact centers.<br><br>Currently working at ANZ bank (Service Center) Bangalore, since 2006. Have been in differnt roles/depts. Quality Lead, Ops Manager, Risk & Compliance Mgr, Business Assurance Mgr -Trade, Assurance Mgr - Retail & Wealth, Asia Pacific, Assurance Manager - institutional operations (AU, NZ and APEA)..<br><br>Experience in end to end Ops Risk Mgmt as 1st line of defence, for Retail and Instructional Operations - KYC onboarding of new to bank, On going due diligence, account opening, static data maintenance, channels registration which support payments facilities, Client Services (Enquires from customer on emails or calls).<br><br>- Risk Profiling<br>- Control Testing<br>- Ops incidents mgmt<br>- KRI /KPI performance tracking and improvement<br>- Process improvement through reviews, automations, simplification<br>- Transition mgmt - from in country to service center<br>- Annual Risk attestation <br>- Mgmt Risk forum reporting and updates<br>- Customer complaints mgmt<br>- Risk Awareness Sessions for staff and mgmt<br>- New staff training and coaching<br>- Consequences mgmt due to performance issues, behavior issues etc.<br>- Audit preparation (conducted by 3rd line of defence).<br>- Work with Divisional Risk teams for implementation of risk framework and ongoing changes (2nd line of defence).<br><br>Interaction with 21 countries covering Asia, Pacific, Europe, NZ, Australia, USA countries, stakeholders - Operations and Risk and complaince teams.<br>Internally work closely with Ops Heads, leads, SMEs and support teams (for automation)<br><br>Prior to ANZ, I have worked in Infosys, Khodays Contact Centre and 247Customer, as Ops Team Lead and Quality mgr.

• Which languages does Saraswathi Nese speak? 

  Saraswathi Nese speaks the following languages:
  No languages available.

• Which industries has Saraswathi Nese previously worked in?   

  Saraswathi Nese has prior experience in the following industries:
  Anz , Infosys Bpo , Khoday Contact Center , 7

• What is Saraswathi Nese’s work experience?  

  Saraswathi Nese has the following professional experience:
  Anz , Anz , Infosys Bpo , Khoday Contact Center , 7 , Anz .

• How can I find Saraswathi Nese on LinkedIn?  

  You can view Saraswathi Nese’s
  LinkedIn profile at LinkedIn URL.

• What are Saraswathi Nese’s work email addresses?  

  Saraswathi Nese’s work email addresses are
  [email protected] .

• What company does Saraswathi Nese work for?  

  Saraswathi Nese works at
  Anz