Scott Duncan

FAQ About Scott Duncan

• What is Scott Duncan's address?

  Scott Duncan is located at
  Insights, Dundee, United Kingdom

• What is Scott Duncan's job title?

  Scott Duncan is a
  Legendary, consistent, continuous five-star service is my mission, and I will gladly multi-task in various innovative directions to make it happen! I am a self-motived, energetic leader of a global Client Services Team that spans 15 countries and cultures (almost as many languages) who is working hard to ensure that our compelling vision and values are delivered consistently across cultures. I look after all aspects of Insights Client Services and at the heart of that sits the reality of a client’s order and event management experience with us, whether it’s physical or virtual, a half day long ‘Working in a virtual team’ workshop or a 4 day long Insights Discovery Accreditation (IDA). I am an instigator who is always looking to improve our processes and the way we support events, as long as it contributes to a better human experience. I thrive on responses from clients and on combining verbatim feedback with hard data to create operational improvement plans that enhance their experience and journey. With over 25 years’ experience leading sales and customer service/client services operations in banking, insurance, media and now learning & development, I thrive in fast paced cultures and environments that are open to innovation. I’m always keen to make our systems more efficient and performance more impactful by looking through a different lens. Equally important to me is employee engagement and the development, wellbeing, and the all-important work-home balance needs of our people, including my own! I work closely with the Institute of Customer Service to enhance the way we work with our customers and I enjoy that partnership. It’s all about understanding more about what we can offer people to keep the magic of Insights alive and always relevant! Insights

• What industry does Scott Duncan currently work in?

  Scott Duncan currently works in the
  Insights

• What is Scott Duncan's area of expertise?

  Scott Duncan specializes in
  Legendary, consistent, continuous five-star service is my mission, and I will gladly multi-task in various innovative directions to make it happen! I am a self-motived, energetic leader of a global Client Services Team that spans 15 countries and cultures (almost as many languages) who is working hard to ensure that our compelling vision and values are delivered consistently across cultures. I look after all aspects of Insights Client Services and at the heart of that sits the reality of a client’s order and event management experience with us, whether it’s physical or virtual, a half day long ‘Working in a virtual team’ workshop or a 4 day long Insights Discovery Accreditation (IDA). I am an instigator who is always looking to improve our processes and the way we support events, as long as it contributes to a better human experience. I thrive on responses from clients and on combining verbatim feedback with hard data to create operational improvement plans that enhance their experience and journey. With over 25 years’ experience leading sales and customer service/client services operations in banking, insurance, media and now learning & development, I thrive in fast paced cultures and environments that are open to innovation. I’m always keen to make our systems more efficient and performance more impactful by looking through a different lens. Equally important to me is employee engagement and the development, wellbeing, and the all-important work-home balance needs of our people, including my own! I work closely with the Institute of Customer Service to enhance the way we work with our customers and I enjoy that partnership. It’s all about understanding more about what we can offer people to keep the magic of Insights alive and always relevant!

• Which languages does Scott Duncan speak? 

  Scott Duncan speaks the following languages:
  No languages available.

• Which industries has Scott Duncan previously worked in?   

  Scott Duncan has prior experience in the following industries:
  Insights , Aviva , Aviva , Mgt , Intelligent Finance , Virgin Media

• What is Scott Duncan’s work experience?  

  Scott Duncan has the following professional experience:
  Insights , Insights , Insights , Aviva , Aviva , Mgt , Intelligent Finance , Virgin Media .

• How can I find Scott Duncan on LinkedIn?  

  You can view Scott Duncan’s
  LinkedIn profile at LinkedIn URL.

• What are Scott Duncan’s work email addresses?  

  Scott Duncan’s work email addresses are
  [email protected] .

• What company does Scott Duncan work for?  

  Scott Duncan works at
  Insights